JR
Jewels R
1 reviews | Active since Dec 2020
24 Jul 2025, 17:58
10X Investment they shouldn't be in business
The worst client service ever! I've dealt with 3 people, Natasha, Lindsey and then my request was pushed over to Ayanda, who promised on the 22 July, he would provide me with an update on 24 July, and this did not happen.
These folks at 10X Investments don't put their client first and are unreliable. Will not use their service ever again, and will certainly not recommend anyone use them for their retirement annuities. Absolutely appalling!!!! You guys should be ashamed of yourselves.
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Replies (4)JR
Jewels R's updateReviewer Update
25 Jul 2025, 08:48I've also logged a complaint with faisombud this morning.
JR
Jewels R's update25 Jul 2025, 08:48
Reviewer Update
I've also logged a complaint with faisombud this morning.
10x Investments's replyOfficial
25 Jul 2025, 10:35Dear Juleiga,
Thank you for your feedback, and we sincerely apologise for the delays and frustration you've experienced.
We understand that you recently submitted a request to withdraw from your Retirement Annuity shortly after your investment was made. We also acknowledge your concern regarding the lack of timely updates from our team and the handover between different consultants.
Please note that we are currently experiencing some internal processing delays due to a technical issue, which has impacted the turnaround time on certain withdrawal requests. We understand how important this matter is to you, and our team is prioritising your case to ensure it is resolved as soon as possible.
We also note that you may have submitted a complaint to the FAIS Ombud. Please be assured that we take such matters seriously, and we will cooperate fully to ensure your concerns are addressed fairly and transparently.
A dedicated consultant will be in touch with you directly to provide a status update and next steps regarding your withdrawal. We remain committed to resolving this matter to your satisfaction.
Kind regards
The 10X Team
Thank you for your feedback, and we sincerely apologise for the delays and frustration you've experienced.
We understand that you recently submitted a request to withdraw from your Retirement Annuity shortly after your investment was made. We also acknowledge your concern regarding the lack of timely updates from our team and the handover between different consultants.
Please note that we are currently experiencing some internal processing delays due to a technical issue, which has impacted the turnaround time on certain withdrawal requests. We understand how important this matter is to you, and our team is prioritising your case to ensure it is resolved as soon as possible.
We also note that you may have submitted a complaint to the FAIS Ombud. Please be assured that we take such matters seriously, and we will cooperate fully to ensure your concerns are addressed fairly and transparently.
A dedicated consultant will be in touch with you directly to provide a status update and next steps regarding your withdrawal. We remain committed to resolving this matter to your satisfaction.
Kind regards
The 10X Team
10x Investments's reply25 Jul 2025, 10:35
Official
Dear Juleiga,
Thank you for your feedback, and we sincerely apologise for the delays and frustration you've experienced.
We understand that you recently submitted a request to withdraw from your Retirement Annuity shortly after your investment was made. We also acknowledge your concern regarding the lack of timely updates from our team and the handover between different consultants.
Please note that we are currently experiencing some internal processing delays due to a technical issue, which has impacted the turnaround time on certain withdrawal requests. We understand how important this matter is to you, and our team is prioritising your case to ensure it is resolved as soon as possible.
We also note that you may have submitted a complaint to the FAIS Ombud. Please be assured that we take such matters seriously, and we will cooperate fully to ensure your concerns are addressed fairly and transparently.
A dedicated consultant will be in touch with you directly to provide a status update and next steps regarding your withdrawal. We remain committed to resolving this matter to your satisfaction.
Kind regards
The 10X Team
Thank you for your feedback, and we sincerely apologise for the delays and frustration you've experienced.
We understand that you recently submitted a request to withdraw from your Retirement Annuity shortly after your investment was made. We also acknowledge your concern regarding the lack of timely updates from our team and the handover between different consultants.
Please note that we are currently experiencing some internal processing delays due to a technical issue, which has impacted the turnaround time on certain withdrawal requests. We understand how important this matter is to you, and our team is prioritising your case to ensure it is resolved as soon as possible.
We also note that you may have submitted a complaint to the FAIS Ombud. Please be assured that we take such matters seriously, and we will cooperate fully to ensure your concerns are addressed fairly and transparently.
A dedicated consultant will be in touch with you directly to provide a status update and next steps regarding your withdrawal. We remain committed to resolving this matter to your satisfaction.
Kind regards
The 10X Team
JR
Jewels R's updateReviewer Update
30 Jul 2025, 11:05The main reason for the withdrawal is ********** customer service and lack of transparency. Great to blame the delays on technical issues, which 10X has done many times as I can see from social media posts and other reviews.
As of today the issue is still not resolved. And actually I cannot see any progress on this at all!!! If this is a query that has been escalated, then I really don't know what a normal query takes for you to resolve.
10X Investments is a winner for the worst provider of RAs that I have encountered!!!!
As of today the issue is still not resolved. And actually I cannot see any progress on this at all!!! If this is a query that has been escalated, then I really don't know what a normal query takes for you to resolve.
10X Investments is a winner for the worst provider of RAs that I have encountered!!!!
JR
Jewels R's update30 Jul 2025, 11:05
Reviewer Update
The main reason for the withdrawal is ********** customer service and lack of transparency. Great to blame the delays on technical issues, which 10X has done many times as I can see from social media posts and other reviews.
As of today the issue is still not resolved. And actually I cannot see any progress on this at all!!! If this is a query that has been escalated, then I really don't know what a normal query takes for you to resolve.
10X Investments is a winner for the worst provider of RAs that I have encountered!!!!
As of today the issue is still not resolved. And actually I cannot see any progress on this at all!!! If this is a query that has been escalated, then I really don't know what a normal query takes for you to resolve.
10X Investments is a winner for the worst provider of RAs that I have encountered!!!!
JR
Jewels R's updateReviewer Update
04 Aug 2025, 09:27It is now the 4 August, and this has still not been resolved. I have sent 10X multiple emails since 22 July, and you keep telling me it is a high priority. If this was the case, I wouldn't still be sending complaints and emails to various teams.
JR
Jewels R's update04 Aug 2025, 09:27
Reviewer Update
It is now the 4 August, and this has still not been resolved. I have sent 10X multiple emails since 22 July, and you keep telling me it is a high priority. If this was the case, I wouldn't still be sending complaints and emails to various teams.