10x investment

I have been with 10x since late 2020 when I got retrenched. The initial transfer had a delay with withdrawals because they said there was information that was not provided. At the end of November last year30/11/2022, I contacted them to make a withdrawal. In our initial conversation I highlighted that I do not want a repeat of the previous experience when I was told much later that forms were not filled out properly and that caused a delay. I insisted that I fill out the form with them so we ascertain that it’s filled out properly. It was discovered that I was sent the wrong form, which resulted in the documents finally being filled out on the 05/12/22. I bombed the financial adviser with emails trying to make sure that he received all the documents and that they were filled out properly. He referred me to someone at client services, who told me that she can’t access his emails and that I should forward the emails to her instead. I, once again stressed that she must make sure that all the forms were there and properly filled, which she confirmed. I requested that they explain the process to me, so I can manage my expectations. I was told that it would be 15-21 working days, as off 05/12/22. To cut a long story short, imagine my surprise, on the 28/12/22 when I got told that I did not fill out how much I am withdrawing 😳😳. By this time my emails were blatantly being ignored by the financial advisor( up until today) and my phone calls were being ignored by the client services agent. But she would occasionally get back to, either telephonically or by email, just as a formality I guess. The new person that I was referred to at financial services told me it will take 15-21 working days from when I confirm with her. This is in between them not responding to you. Subsequent to that, I was told they are in a middle of divided distribution that will be wrapped up in the middle of January and that the 15-21 working days will commence then. When I contacted the client services person that I spoke to, she assured me that it will be concluded by Friday 06/01/23 and that they will then request a directive from sars and do an immediate payment. Despite all the delays, that sounded like good service recovery and once again I was gullible enough to trust them. Monday or Tuesday, once again being the one to contact them, they told me that the process only got concluded then. I was asked once again to confirm the amount which I did. The issue of 15-21 working days once again came up. I contacted the client services lady to try and find out if this was just a formality and that what we had discussed was still what would be implemented, she has not spoken to me until today. I had now been referred to a fourth person, client services managed, who kept reiterating the 15-21 working days rule( which by the way, contradicts what is on their website, where they say 10 working days) Yesterday, after the nonchalant attitude of the client services manager and the unavailability of the client services person and the financial advisor, I lost my cool and requested that we suspended all communication until today, where everyone would be calmer. I contacted them at 09:08 asking for a way forward I still haven’t heard from them. Now this bags the question: are these delaying tactics because they do not have the funds to transfer? This is after I spoke to another friend of mine who also did not receive her monthly allowance. Every hellopeter complaint I have read about them, is about withdrawals. 15-21 working days takes us to the second week of February. I feel 2 and a half months is ridiculous to wait and constantly beg for your money. Utterly disgusted with the service and hope there is enough funds to transfer all my money from them!! That’s if they eventually decide to contact me