10x ignoring queries
I recently redeemed my unit trust account with 10x and chose to close it completely. A few days before this, I had also stopped my debit order. To my surprise, a debit order went off this month. I have contacted 10x 3 times via their digital channels and have not even had an acknowledgement at all. Now it seems like I must call to get a response.
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10x Investments's replyOfficial
07 Sept 2021, 10:41Dear Jimmy
We are sorry to hear about this experience you have had. We are looking into this matter immediately and will revert with feedback today.
Kind regards,
The 10X Team
We are sorry to hear about this experience you have had. We are looking into this matter immediately and will revert with feedback today.
Kind regards,
The 10X Team
10x Investments's reply07 Sept 2021, 10:41
Official
Dear Jimmy
We are sorry to hear about this experience you have had. We are looking into this matter immediately and will revert with feedback today.
Kind regards,
The 10X Team
We are sorry to hear about this experience you have had. We are looking into this matter immediately and will revert with feedback today.
Kind regards,
The 10X Team