MR
Modiki R
1 reviews | Active since Oct 2016
07 Jul 2025, 08:49
10x has ****med me of 50k
I think I have been ****med. On the 24th of June I sent 10x 50k in lump sum and also asked for a monthly debit to go off . Now 6 working days later there no no acknowledgment of my money and it also doesn’t reflect on my portfolio when I call I am told different things by different people some day my account isn’t authorised , another said I need to tell the money where to go and the other says to me that she will call me which she didn’t
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10x Investments's replyOfficial
09 Jul 2025, 12:12Dear Modiki,
Thank you for your message, and I’m truly sorry for the frustration caused by the conflicting communication you received.
I’ve reviewed your account and would like to provide full clarity and reassurance:
- Your Retirement Annuity application was submitted on 24 June 2025, and your lump sum deposit of R50,000 was received and successfully invested shortly thereafter.
- We also confirm that your redemption request was received and has been processed on 07 July 2025, as per your instruction.
- Your portfolio may not have reflected the invested amount during the initial few days due to standard processing timelines, but please rest assured that your funds were never lost or mishandled.
We acknowledge and sincerely apologise for the mixed messages you received from different team members during this time. This is not the standard of service we aim to uphold, and your feedback has been escalated to ensure tighter communication going forward.
Please rest assured that your investment with 10X was valid, and your withdrawal request has been processed in line with your instructions. If you require the transaction confirmation or a summary for your records, We'd be happy to send it through.
Kind regards,
The 10X Team
The 10X Team
10x Investments's reply09 Jul 2025, 12:12
Official
Dear Modiki,
Thank you for your message, and I’m truly sorry for the frustration caused by the conflicting communication you received.
I’ve reviewed your account and would like to provide full clarity and reassurance:
- Your Retirement Annuity application was submitted on 24 June 2025, and your lump sum deposit of R50,000 was received and successfully invested shortly thereafter.
- We also confirm that your redemption request was received and has been processed on 07 July 2025, as per your instruction.
- Your portfolio may not have reflected the invested amount during the initial few days due to standard processing timelines, but please rest assured that your funds were never lost or mishandled.
We acknowledge and sincerely apologise for the mixed messages you received from different team members during this time. This is not the standard of service we aim to uphold, and your feedback has been escalated to ensure tighter communication going forward.
Please rest assured that your investment with 10X was valid, and your withdrawal request has been processed in line with your instructions. If you require the transaction confirmation or a summary for your records, We'd be happy to send it through.
Kind regards,
The 10X Team
The 10X Team
MR
Modiki R's updateReviewer Update
04 Aug 2025, 12:02Why have you deducted R510 from me when I clearly stated I wanted my 50k and I wanted the account shut down. I demand a refund and written communication that my information is removed
MR
Modiki R's update04 Aug 2025, 12:02
Reviewer Update
Why have you deducted R510 from me when I clearly stated I wanted my 50k and I wanted the account shut down. I demand a refund and written communication that my information is removed