10X doesn't pay out claims

My claim was submitted to 10X by my previous employer on the 30th of August. 10 weeks later, my documents still haven't been processed by the 10X team (as verified by their call centre agent).

I was transferred to the account manager for the fund who told me that they cannot process my claim because they are still determining the process for transferring money from one fund to another, even though the new fund also lies within the 10x umbrella fund. He also went on to say that they don't know when my claim will actually be processed and it will remain unprocessed until they sort out their internal processes.

He was unwilling to assist, to follow up or even to escalate the matter within the company. The only recommendation he made to me was "wait and see". Unbelievable and disappointing.

Don't trust this company with your funds.