10X disappoints since Old Mutual's pending transaction

Upon investigating what happened to 10X in the last couple of months, I absolutely understand why this business has spiraled downwards - Old Mutual is buying it! When I started my RA with 10X years ago, it was super! Effortless, easy, amazing service and communication. Now - they don't answer requests for support, they don't answer the phone when you try to call, they don't call back once you've requested a call back. And they cannot seem to execute simple transaction requests correctly. I tried to open a TFSA for my daughter - got a long email trail of communication and instructions. Only for it to be executed in my own name and debit orders have been going to my own account, which is wrong, because I already filled up my TFSA months ago (luckily with another service provider). Waiting to see if I'll get a refund or get penalised by the tax man. I'm just so terribly disappointed with a company that started out as an amazing fintech and now is actually just not up to scratch anymore. If you know 10X - you know that giraffe neck that tells you whether you can "eat the leaves" (ie, whether you'll reach your savings goal) - it doesnt even work anymore. Technology driven? Pffffft - I've had to fill in physical forms for the last 2 instructions!