TH
Trevor H
1 reviews | Active since Jan 2016
13 May 2025, 10:50
Zero support, zero service, zero clue
25 Minutes hanging on to speak to support. I have 10+ sites hosted with them, but you have to literally remind them every time to enable cPanel. Basic stuff. Seems they have one or two people who know what they doing and the rest just kind of drift. The WhatsApp number on the site doesn't work, their previous support number doesn't exist, they mention live support on the home page, but nowhere to be found. Not sure if they are dishonest or just totally inept at customer service. Avoid at all costs. Rather pay more but get service. Will be looking for someone else to take over all my hosting.
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1-grid's replyOfficial
13 May 2025, 11:29Hi Trevor,
Thank you for your feedback regarding reaching our Support Channels, and the challenges you are facing with enabling cPanel.
We’re deeply sorry to hear about your experience so far. This is not the experience we expect you to have, and we apologise for the delays while we are currently experiencing an influx of customer queries at this time.
We have taken your feedback very seriously, and will take heed of this as our Team works diligently to attend to your query as quickly as possible.
We have escalated a request to our Support Team to investigate your concerns, and connect with you to provide feedback.
They should be in contact with you as soon as possible as we would really like to help.
Warmest regards,
The 1-grid Team
Thank you for your feedback regarding reaching our Support Channels, and the challenges you are facing with enabling cPanel.
We’re deeply sorry to hear about your experience so far. This is not the experience we expect you to have, and we apologise for the delays while we are currently experiencing an influx of customer queries at this time.
We have taken your feedback very seriously, and will take heed of this as our Team works diligently to attend to your query as quickly as possible.
We have escalated a request to our Support Team to investigate your concerns, and connect with you to provide feedback.
They should be in contact with you as soon as possible as we would really like to help.
Warmest regards,
The 1-grid Team
Best regards,
1-grid's reply13 May 2025, 11:29
Official
Hi Trevor,
Thank you for your feedback regarding reaching our Support Channels, and the challenges you are facing with enabling cPanel.
We’re deeply sorry to hear about your experience so far. This is not the experience we expect you to have, and we apologise for the delays while we are currently experiencing an influx of customer queries at this time.
We have taken your feedback very seriously, and will take heed of this as our Team works diligently to attend to your query as quickly as possible.
We have escalated a request to our Support Team to investigate your concerns, and connect with you to provide feedback.
They should be in contact with you as soon as possible as we would really like to help.
Warmest regards,
The 1-grid Team
Thank you for your feedback regarding reaching our Support Channels, and the challenges you are facing with enabling cPanel.
We’re deeply sorry to hear about your experience so far. This is not the experience we expect you to have, and we apologise for the delays while we are currently experiencing an influx of customer queries at this time.
We have taken your feedback very seriously, and will take heed of this as our Team works diligently to attend to your query as quickly as possible.
We have escalated a request to our Support Team to investigate your concerns, and connect with you to provide feedback.
They should be in contact with you as soon as possible as we would really like to help.
Warmest regards,
The 1-grid Team
Best regards,