TvdM
Tiaan van der Merwe
1 reviews | Active since Mar 2022
25 Apr 2025, 16:30
Worst Support and service provider ever
Since April our domain VPS SSL certification has expired, with logging multiple calls, i am getting no where they constantly telling me that there is nothing wrong, This is unexpectable.
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Replies (1)
1-grid's replyOfficial
26 Apr 2025, 09:10Hi Tiaan,
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and have escalated a request to our Pro Support Team to reach out to you to address your concerns with you.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and have escalated a request to our Pro Support Team to reach out to you to address your concerns with you.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
1-grid's reply26 Apr 2025, 09:10
Official
Hi Tiaan,
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and have escalated a request to our Pro Support Team to reach out to you to address your concerns with you.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and have escalated a request to our Pro Support Team to reach out to you to address your concerns with you.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team