wT
wilhelmien T
1 reviews | Active since Jun 2025
25 Jun 2025, 15:29
Worst service provider in South Africa. Eskom is better, that says a lot!
The absolute worst service provider in South Africa. Never picks up the phone, no one replies on the whatsapp help-line. I have been trying to transfer my domain from them for the past 2 months. A process that should take 30min.
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Replies (2)
1-grid's replyOfficial
26 Jun 2025, 09:08 Hi Wilhelmien,
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding reaching our Support, and getting your domains transferred out.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you so we have escalated a request to our Domain Transfers/Cancellations Team to reach out to you to assist with your transfer concerns, as well as, have escalated a request to our Billing Team to review your Support Ticket regarding fees.
Please kindly keep your eyes and ears open for responses to your Support Tickets or any calls. They should be in contact with you as soon as possible.
It would be appreciated.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding reaching our Support, and getting your domains transferred out.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you so we have escalated a request to our Domain Transfers/Cancellations Team to reach out to you to assist with your transfer concerns, as well as, have escalated a request to our Billing Team to review your Support Ticket regarding fees.
Please kindly keep your eyes and ears open for responses to your Support Tickets or any calls. They should be in contact with you as soon as possible.
It would be appreciated.
Warmest regards,
The 1-grid Team
1-grid's reply26 Jun 2025, 09:08
Official
Hi Wilhelmien,
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding reaching our Support, and getting your domains transferred out.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you so we have escalated a request to our Domain Transfers/Cancellations Team to reach out to you to assist with your transfer concerns, as well as, have escalated a request to our Billing Team to review your Support Ticket regarding fees.
Please kindly keep your eyes and ears open for responses to your Support Tickets or any calls. They should be in contact with you as soon as possible.
It would be appreciated.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding reaching our Support, and getting your domains transferred out.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you so we have escalated a request to our Domain Transfers/Cancellations Team to reach out to you to assist with your transfer concerns, as well as, have escalated a request to our Billing Team to review your Support Ticket regarding fees.
Please kindly keep your eyes and ears open for responses to your Support Tickets or any calls. They should be in contact with you as soon as possible.
It would be appreciated.
Warmest regards,
The 1-grid Team
1-grid's replyOfficial
26 Jun 2025, 11:17Hi Wilhelmien,
We are just checking in to let you know that our Team is trying to call you to discuss the status of the escalation for assistance with your domains; however, there is no answer on any of the numbers listed on your account with us.
Please do let us know if you have an alternative number available, and our Team will be more than happy to give you a follow-up call.
Warmest Regards,
The 1-grid Team
We are just checking in to let you know that our Team is trying to call you to discuss the status of the escalation for assistance with your domains; however, there is no answer on any of the numbers listed on your account with us.
Please do let us know if you have an alternative number available, and our Team will be more than happy to give you a follow-up call.
Warmest Regards,
The 1-grid Team
1-grid's reply26 Jun 2025, 11:17
Official
Hi Wilhelmien,
We are just checking in to let you know that our Team is trying to call you to discuss the status of the escalation for assistance with your domains; however, there is no answer on any of the numbers listed on your account with us.
Please do let us know if you have an alternative number available, and our Team will be more than happy to give you a follow-up call.
Warmest Regards,
The 1-grid Team
We are just checking in to let you know that our Team is trying to call you to discuss the status of the escalation for assistance with your domains; however, there is no answer on any of the numbers listed on your account with us.
Please do let us know if you have an alternative number available, and our Team will be more than happy to give you a follow-up call.
Warmest Regards,
The 1-grid Team