Worst Service form an ISP in South Africa

If I could give no stars I would give it. Poor Technical Support and Poor support at the Billing Department as well

We paid our account every month and in October 2019 there was a problem with their Server.

About 7 of my clients on my Reseller package's websites and emails was down for 2days. The complained so much with my company and some even transferred their domains.

I got such poor service. I had top phone them at least 20 times and they dont even have a Toll free number so I had to pay for my telephone costs as well and listen to my clients complain in my ears.,

After this issue I send them a Support ticket asking them what the implications will be if I downgrade my Reseller package from Medium to Small. I just asked them for advise. When I wanted to go into my Control Panel I saw that they had automatically just downgraded my package.

It is now 2 weeks and I am still battling with them to upgrade my package.

Worst ISP in South Africa

I am telling everyone I know to rather use Afrihost.