WORST SERVICE EVER

Major problems with 1-grid - It started on the 21st of December when they did a upgrade on their system. All of a sudden we could not send or receive emails. After phoning the support we could receive and send emails but all our December emails disappeared. I created a ticket online and it is still ongoing (11/2) Even January emails start disappearing and all my folders is empty!!!!!!!! Then I realized our website is also down due to infected server crush. Now we have to pay our website people money to get our website up and running!!!!! I even mailed the owner but NO ONE is coming back except this email that I received - it is laughable!!

Our apologize we had to escalate and double check from backup but it seems we have no working back as we have restored what was available but could not recover a working site , I did take same since we had to make sure on all platform, we do apologize for the lack of feedback, our apologize, althou we have tested all backups could you if posible indacte the last time the sites worked