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Ernest D
1 reviews | Active since Dec 2017
30 Sept 2025, 19:43
Worst Service ever
Please could they just advise us if they are closing down? as they are totally unreachable? Unable to get support for a domain migrated to them, I know big mistake to move more business to them. Every single time I move a domain to them I have this issue , the domain are unable to receive or send emails , something to do with the firewall, this has bee going on for over 10 years
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
30 Sept 2025, 20:39Hi Ernest,
Thank you for your message.
We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience it’s caused. Your experience matters to us, and we take your concerns seriously.
Please know that we’re committed to addressing the issue and working towards a resolution and we will have a member of our support team reach out to you to get this resolved.
Our goal is to restore your confidence in our service, and we’re taking steps to ensure that happens.
Kind regards,
The 1-grid Team
Thank you for your message.
We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience it’s caused. Your experience matters to us, and we take your concerns seriously.
Please know that we’re committed to addressing the issue and working towards a resolution and we will have a member of our support team reach out to you to get this resolved.
Our goal is to restore your confidence in our service, and we’re taking steps to ensure that happens.
Kind regards,
The 1-grid Team
1-grid's reply30 Sept 2025, 20:39
Official
Hi Ernest,
Thank you for your message.
We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience it’s caused. Your experience matters to us, and we take your concerns seriously.
Please know that we’re committed to addressing the issue and working towards a resolution and we will have a member of our support team reach out to you to get this resolved.
Our goal is to restore your confidence in our service, and we’re taking steps to ensure that happens.
Kind regards,
The 1-grid Team
Thank you for your message.
We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience it’s caused. Your experience matters to us, and we take your concerns seriously.
Please know that we’re committed to addressing the issue and working towards a resolution and we will have a member of our support team reach out to you to get this resolved.
Our goal is to restore your confidence in our service, and we’re taking steps to ensure that happens.
Kind regards,
The 1-grid Team
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Ernest D's updateReviewer Update
30 Sept 2025, 21:07So let me just confirm this? You can reply to a Hello-Peter post in less than an hour but you cant reply to a Ticket in 12hours?
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Ernest D's update30 Sept 2025, 21:07
Reviewer Update
So let me just confirm this? You can reply to a Hello-Peter post in less than an hour but you cant reply to a Ticket in 12hours?
1-grid's replyOfficial
02 Oct 2025, 14:13Hi Ernest,
Thank you for giving us the opportunity to address your concerns.
If you need any further assistance then please don’t hesitate to reach out.
Kind regards,
The 1-grid Team
Thank you for giving us the opportunity to address your concerns.
If you need any further assistance then please don’t hesitate to reach out.
Kind regards,
The 1-grid Team
1-grid's reply02 Oct 2025, 14:13
Official
Hi Ernest,
Thank you for giving us the opportunity to address your concerns.
If you need any further assistance then please don’t hesitate to reach out.
Kind regards,
The 1-grid Team
Thank you for giving us the opportunity to address your concerns.
If you need any further assistance then please don’t hesitate to reach out.
Kind regards,
The 1-grid Team