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kvdm
kali van der merwe

1 reviews | Active since Apr 2019

11 Apr 2019, 17:43

Worst service - endless mindless automation but no real person, no real help

WORST SERVICE my friends are telling me my e mail is broken, their mails are bouncing back. I am expecting important e mails. I try and resolve the problem with 1-grid. I start by calling (worse than telkom) - just leave you endlessly hanging on the line, wasting precious money. I try live chat - someone will call me back - i wait the whole day - no call back. I call in again - i get someone on the phone and ask them to call me back as i have no airtime left at this point - they dont call back. I try mailing, i try complaining - one just goes round in a loop on their automated responses but getting nowhere- they send endless emails to rate their service - but there is no comeback no response. Do not use their services - not unless you want to be extremely frustrated. I didnt choose them - i got lumped with them when my previous service provider got bought out. Ready to leave. This is besides extremely difficult and complicated billing service where one person says one thing but the system does something else - so they threaten to cut your service when you have already made payments. Save your time and energy

0
Replies (3)
1-grid
1-grid's reply15 Apr 2019, 12:44
Official
Good Afternoon Kali, 

Please note that the issue has been resolved. We would like to contact you to discuss the details. We have tried the number we have on your account, but are unable to reach you. Please kindly share an alternative number via a private reply so that we are able to contact you. 

Thank you, 
Elsa 
kvdm
kali van der merwe's update16 Apr 2019, 17:38
Reviewer Update
The issue has not been resolved according to me the customer. I have not managed to speak to a support person who could help me. Scandalous blaming your in communication on being unable to reach me. I receive phone calls all the time and nobody else has a problems getting hold of me. This whole problem originated because you are impossible to get hold of - your live chat - says someone will contact me - they never do - When you call your landline one waits and waits in an endless queue using up all ones airtime and still never getting hold of anyone. Thanks for blaming the customer for your lack of communication. Its so sad that I have to resort to this desperation to even get attention - and a human response - instead of endless automation. I have never posted a hellopeter review before as no company has ever angered and frustrated me as you have.
kvdm
kali van der merwe's update16 Apr 2019, 17:38
Reviewer Update
The issue has not been resolved according to me the customer. I have not managed to speak to a support person who could help me. Scandalous blaming your in communication on being unable to reach me. I receive phone calls all the time and nobody else has a problems getting hold of me. This whole problem originated because you are impossible to get hold of - your live chat - says someone will contact me - they never do - When you call your landline one waits and waits in an endless queue using up all ones airtime and still never getting hold of anyone. Thanks for blaming the customer for your lack of communication. Its so sad that I have to resort to this desperation to even get attention - and a human response - instead of endless automation. I have never posted a hellopeter review before as no company has ever angered and frustrated me as you have.