Worst Service and Support for Hosting
My client's website was hacked about a month ago. We phoned 1Grid for assistance, the agent then deleted important plugins and theme files and all the work done on the site was removed. In an attempt to salvage the situation I requested a deep restore to the date before the hack. Ever since we have struggled to get any support. The agents I am dealing with constantly promise to get back to be but a month has gone by and my client's website is still not fIXED. At this point I cannot upload/update any plugins or themes - so I can't even rebuild this site. The level of service is absolutely disgusting. No regard for their customers whatsoever. Empty promises and zero deliverables. I am losing a client because of 1-Grid
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Replies (2)0
Replies (2)'s updateReviewer Update
15 May 2019, 10:30Hi there, I just got off the phone with Akhona. My issue has eventually been sorted. I am really dissapointed in the manner everything went down. She said to me that the person who resolved the issue said that next time I should read up on wordpress.org if I have an issue. Even this infuriates me. I have been struggling to get service for a month. Regardless if I read up or not (which I did - I did all the troubleshooting required and the only step left was to get assistance from my hosting company) it should not take this long to attend to your customers. I personally have moved my hosting to another company (their turn around time on even the smallest issue is immediately) and my client is planning on doing the same thing. I won't be recommending 1-Grid to any clients in future.
's update15 May 2019, 10:30
Reviewer Update
Hi there, I just got off the phone with Akhona. My issue has eventually been sorted. I am really dissapointed in the manner everything went down. She said to me that the person who resolved the issue said that next time I should read up on wordpress.org if I have an issue. Even this infuriates me. I have been struggling to get service for a month. Regardless if I read up or not (which I did - I did all the troubleshooting required and the only step left was to get assistance from my hosting company) it should not take this long to attend to your customers. I personally have moved my hosting to another company (their turn around time on even the smallest issue is immediately) and my client is planning on doing the same thing. I won't be recommending 1-Grid to any clients in future.
1-grid's replyOfficial
15 May 2019, 12:47Good Day Nastassja,
We would like to apologise for the inconvenience caused and the negative service experience you have had. We have now been in contact with you to discuss the matter.
Our team has investigated the issue and we have addressed the agents involved. We have now put additional actions in place to ensure this does not happen again.
Thank you for taking the time to send us detailed feedback.
Sincerely,
Elsa
We would like to apologise for the inconvenience caused and the negative service experience you have had. We have now been in contact with you to discuss the matter.
Our team has investigated the issue and we have addressed the agents involved. We have now put additional actions in place to ensure this does not happen again.
Thank you for taking the time to send us detailed feedback.
Sincerely,
Elsa
1-grid's reply15 May 2019, 12:47
Official
Good Day Nastassja,
We would like to apologise for the inconvenience caused and the negative service experience you have had. We have now been in contact with you to discuss the matter.
Our team has investigated the issue and we have addressed the agents involved. We have now put additional actions in place to ensure this does not happen again.
Thank you for taking the time to send us detailed feedback.
Sincerely,
Elsa
We would like to apologise for the inconvenience caused and the negative service experience you have had. We have now been in contact with you to discuss the matter.
Our team has investigated the issue and we have addressed the agents involved. We have now put additional actions in place to ensure this does not happen again.
Thank you for taking the time to send us detailed feedback.
Sincerely,
Elsa