Worst hosting company in existence

I’ve been a customer of 1-Grid since the days it was still known as Gridhost—over a decade ago. My first domain was registered with them more than 10 years ago, and over time, I entrusted them with a growing portion of my business hosting needs.

Unfortunately, the service quality has deteriorated significantly. While I tolerated persistent spam attacks on my websites and phishing emails targeting my customers—recognizing that these are widespread internet threats—recent issues have gone beyond acceptable limits.

My websites have increasingly gone offline without explanation. Reaching support has become nearly impossible: phone queues go unanswered, the live chat tool on their website leads nowhere, and email queries often receive no response or meaningful resolution.

The breaking point came when I urgently needed to restore a critical database. After a long wait on live chat, I was told that backups are only available with a paid add-on. I went ahead and paid for this backup service, expecting access to the promised seven days of backups. Only then was I informed that the backup system (Acronis) had been down for maintenance during the exact period I needed—a detail not mentioned before payment. The only available backup was from July 13th. Today is July 29th.

Reluctantly, I agreed to use the July 13th backup, only to discover that the backup files were ******* and unusable. Even this last resort failed.

I am extremely disappointed in how 1-Grid has handled what should be basic hosting responsibilities. As a long-standing client, I expected transparency, reliability, and basic support—not silence, broken systems, and excuses.