Worst hosting company every, run from these guys!!
This is the worst hosting company ever, their support service sucks and they seem to be only 3 people that run the whole company. My advise is go to Xneelo; you will pay more but they're the most professional.
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Replies (3)
1-grid's replyOfficial
29 Oct 2019, 12:50Good Day Noah,
Yusuf from our support team has been in contact with you this morning to discuss the matter. We've found that there was an outstanding amount on the account. We trust that the issue has now been resolved.
As discussed, please kindly contact Yusuf should you have any further questions or queries.
Sincerely,
Elsa
Yusuf from our support team has been in contact with you this morning to discuss the matter. We've found that there was an outstanding amount on the account. We trust that the issue has now been resolved.
As discussed, please kindly contact Yusuf should you have any further questions or queries.
Sincerely,
Elsa
1-grid's reply29 Oct 2019, 12:50
Official
Good Day Noah,
Yusuf from our support team has been in contact with you this morning to discuss the matter. We've found that there was an outstanding amount on the account. We trust that the issue has now been resolved.
As discussed, please kindly contact Yusuf should you have any further questions or queries.
Sincerely,
Elsa
Yusuf from our support team has been in contact with you this morning to discuss the matter. We've found that there was an outstanding amount on the account. We trust that the issue has now been resolved.
As discussed, please kindly contact Yusuf should you have any further questions or queries.
Sincerely,
Elsa
's updateReviewer Update
29 Oct 2019, 13:05Hi Elsa, thank you for your response. Actually i spoke to one of your managers that called me back earlier today. My issue was that there's was an invoice on my account that i paid for on the 23rd of October and a few days later the client account was suspended.
I spoke to a lady from your billing department yesterday who then explained that there's had been a domain renewal amount outstanding that had been instead deducted from the amount i had paid. I told her there was no such invoice on my account when i did the payment and went ahead and still did the additional payment that she said was outstanding.
The lady from yesterday assured me the client service was still active only to find out from the client that the service was still suspended up until today. I called in again today and the lady that i spoke to was not so much helpful and in the meantime, the clients emails are still not functioning. I requested to speak to her manager to explain the situation in order for him to intervene but she mentioned the manager was not available.
In any case, i ended up calling and speaking to yet another lady who then explained that i still had to pay an additional amount as a penalty to reactivate the service even though it wasn't even my fault in the first place that the other other invoice was not available when i made the last payment.
I later decided to cancel all the services and transfer the accounts to Xneelo, which is more expensive but reliable i must say, and the lady told me i wouldn't be getting a refund; she went ahead and showed me your terms and conditions where 1-grid doesn't offer clients refunds even though i've just paid for the next 6 months and decided to cancel the service.
Anyhow, I've since cancelled my services and transferred them to Xneelo just because i care too much about my customers. The monies paid to you guys, i understand its in your terms and conditions not to refund; which is the first....not even a big company like Xneelo has such a policy.
Thanks for your response though and my suggestion is to be more cordial with your clients; its not about the money but rather the service.
I spoke to a lady from your billing department yesterday who then explained that there's had been a domain renewal amount outstanding that had been instead deducted from the amount i had paid. I told her there was no such invoice on my account when i did the payment and went ahead and still did the additional payment that she said was outstanding.
The lady from yesterday assured me the client service was still active only to find out from the client that the service was still suspended up until today. I called in again today and the lady that i spoke to was not so much helpful and in the meantime, the clients emails are still not functioning. I requested to speak to her manager to explain the situation in order for him to intervene but she mentioned the manager was not available.
In any case, i ended up calling and speaking to yet another lady who then explained that i still had to pay an additional amount as a penalty to reactivate the service even though it wasn't even my fault in the first place that the other other invoice was not available when i made the last payment.
I later decided to cancel all the services and transfer the accounts to Xneelo, which is more expensive but reliable i must say, and the lady told me i wouldn't be getting a refund; she went ahead and showed me your terms and conditions where 1-grid doesn't offer clients refunds even though i've just paid for the next 6 months and decided to cancel the service.
Anyhow, I've since cancelled my services and transferred them to Xneelo just because i care too much about my customers. The monies paid to you guys, i understand its in your terms and conditions not to refund; which is the first....not even a big company like Xneelo has such a policy.
Thanks for your response though and my suggestion is to be more cordial with your clients; its not about the money but rather the service.
's update29 Oct 2019, 13:05
Reviewer Update
Hi Elsa, thank you for your response. Actually i spoke to one of your managers that called me back earlier today. My issue was that there's was an invoice on my account that i paid for on the 23rd of October and a few days later the client account was suspended.
I spoke to a lady from your billing department yesterday who then explained that there's had been a domain renewal amount outstanding that had been instead deducted from the amount i had paid. I told her there was no such invoice on my account when i did the payment and went ahead and still did the additional payment that she said was outstanding.
The lady from yesterday assured me the client service was still active only to find out from the client that the service was still suspended up until today. I called in again today and the lady that i spoke to was not so much helpful and in the meantime, the clients emails are still not functioning. I requested to speak to her manager to explain the situation in order for him to intervene but she mentioned the manager was not available.
In any case, i ended up calling and speaking to yet another lady who then explained that i still had to pay an additional amount as a penalty to reactivate the service even though it wasn't even my fault in the first place that the other other invoice was not available when i made the last payment.
I later decided to cancel all the services and transfer the accounts to Xneelo, which is more expensive but reliable i must say, and the lady told me i wouldn't be getting a refund; she went ahead and showed me your terms and conditions where 1-grid doesn't offer clients refunds even though i've just paid for the next 6 months and decided to cancel the service.
Anyhow, I've since cancelled my services and transferred them to Xneelo just because i care too much about my customers. The monies paid to you guys, i understand its in your terms and conditions not to refund; which is the first....not even a big company like Xneelo has such a policy.
Thanks for your response though and my suggestion is to be more cordial with your clients; its not about the money but rather the service.
I spoke to a lady from your billing department yesterday who then explained that there's had been a domain renewal amount outstanding that had been instead deducted from the amount i had paid. I told her there was no such invoice on my account when i did the payment and went ahead and still did the additional payment that she said was outstanding.
The lady from yesterday assured me the client service was still active only to find out from the client that the service was still suspended up until today. I called in again today and the lady that i spoke to was not so much helpful and in the meantime, the clients emails are still not functioning. I requested to speak to her manager to explain the situation in order for him to intervene but she mentioned the manager was not available.
In any case, i ended up calling and speaking to yet another lady who then explained that i still had to pay an additional amount as a penalty to reactivate the service even though it wasn't even my fault in the first place that the other other invoice was not available when i made the last payment.
I later decided to cancel all the services and transfer the accounts to Xneelo, which is more expensive but reliable i must say, and the lady told me i wouldn't be getting a refund; she went ahead and showed me your terms and conditions where 1-grid doesn't offer clients refunds even though i've just paid for the next 6 months and decided to cancel the service.
Anyhow, I've since cancelled my services and transferred them to Xneelo just because i care too much about my customers. The monies paid to you guys, i understand its in your terms and conditions not to refund; which is the first....not even a big company like Xneelo has such a policy.
Thanks for your response though and my suggestion is to be more cordial with your clients; its not about the money but rather the service.
's updateReviewer Update
29 Oct 2019, 14:28not to worry Elsa, and thanks once again for your responses
's update29 Oct 2019, 14:28
Reviewer Update
not to worry Elsa, and thanks once again for your responses