1 reviews | Active since Mar 2017
Worst Hosting Company
Support takes 3 to 5 days to reply on emails. I asked for a manager or a senior tech to contact me after 7 days still nobody contacted me. I have moved to a Hosted VPS with CPanel. 1-Grid did the migration and after 3 weeks still there is issues with MX records and firewall setup. Some domains still do not receive emails unless you inject the mail direct into the domain and bypassing the firewall. I have reported on of the mailboxes on the 11th June for not receiving emails. This morning I received an email that my email address that I have been dealing with them for the past 3 or 4 years are not registered as a contact email and for security reasons they can not support.
Since the company re branded from Gridhost to 1-Grid they probably became one of the worst hosting companies. I am at the point where I am forced to cancel my services and take it to another provider.
We would like to thank you for taking the time to send us detailed feedback. Please accept our apologies for any inconvenience caused.
Kevin has now been in contact with you to discuss the matter. Our team is busy looking into the issue, as well as the cause for delay and will ensure that the issue is resolved to your satisfaction.
We will be in regular contact with you.
Sincerely,
Elsa
We would like to thank you for taking the time to send us detailed feedback. Please accept our apologies for any inconvenience caused.
Kevin has now been in contact with you to discuss the matter. Our team is busy looking into the issue, as well as the cause for delay and will ensure that the issue is resolved to your satisfaction.
We will be in regular contact with you.
Sincerely,
Elsa
He started and sorted some of the queries. He also arranged for accounts to credit invoices as needed. He then informed me that he will be moving to another department with still 29 services that has to be canceled and still not canceled.
Now getting more invoices for services that was supposed to be canceled. I really thought that this would have been sorted but 10 later and entering a new month still not sorted.
He started and sorted some of the queries. He also arranged for accounts to credit invoices as needed. He then informed me that he will be moving to another department with still 29 services that has to be canceled and still not canceled.
Now getting more invoices for services that was supposed to be canceled. I really thought that this would have been sorted but 10 later and entering a new month still not sorted.
Thank you to Kevin and Aphiwe and all other consultants that took it on them to sort out all my issues and queries. All has been resolved and I am now a happier customer.
Thank you to Kevin and Aphiwe and all other consultants that took it on them to sort out all my issues and queries. All has been resolved and I am now a happier customer.