sB
shane B
1 reviews | Active since Aug 2016
19 Aug 2025, 08:29
Worst customer service ever. Don't answer calls etc
1 Grid, terrible client service. If I knew how I would have moved long ago. I open tickets, they close tickets and my emails still not working. I have just opened an online store with 1 grid also hosting it, that was a mistake. If u need support this is not the company you want to use. Watch the automated response they give even.
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
19 Aug 2025, 09:27Hi Shane,
Thank you for reaching out and for sharing your concerns with us. We’re truly sorry for the frustration this has caused, particularly as it impacts you negatively.
We’re investigating your case as a priority to understand what went wrong and to support getting your concerns attended to as quickly as possible. A member of our Support Team will reach out to provide a way forward with addressing your email challenges and any next steps.
Warm Regards,
The 1-grid Team
Thank you for reaching out and for sharing your concerns with us. We’re truly sorry for the frustration this has caused, particularly as it impacts you negatively.
We’re investigating your case as a priority to understand what went wrong and to support getting your concerns attended to as quickly as possible. A member of our Support Team will reach out to provide a way forward with addressing your email challenges and any next steps.
Warm Regards,
The 1-grid Team
1-grid's reply19 Aug 2025, 09:27
Official
Hi Shane,
Thank you for reaching out and for sharing your concerns with us. We’re truly sorry for the frustration this has caused, particularly as it impacts you negatively.
We’re investigating your case as a priority to understand what went wrong and to support getting your concerns attended to as quickly as possible. A member of our Support Team will reach out to provide a way forward with addressing your email challenges and any next steps.
Warm Regards,
The 1-grid Team
Thank you for reaching out and for sharing your concerns with us. We’re truly sorry for the frustration this has caused, particularly as it impacts you negatively.
We’re investigating your case as a priority to understand what went wrong and to support getting your concerns attended to as quickly as possible. A member of our Support Team will reach out to provide a way forward with addressing your email challenges and any next steps.
Warm Regards,
The 1-grid Team
sB
shane B's updateReviewer Update
20 Aug 2025, 08:28Been 24 hours people. 1 Grid can respond here but still no support from the company and Mt website is still down. Be careful with 1 grid
sB
shane B's update20 Aug 2025, 08:28
Reviewer Update
Been 24 hours people. 1 Grid can respond here but still no support from the company and Mt website is still down. Be careful with 1 grid
1-grid's replyOfficial
21 Aug 2025, 11:50Hi Shane,
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
In the meantime, we can confirm that our Hosting Support Team have indicated that they had a discussion with you yesterday, following your response.
Please kindly respond to your latest Support Ticket to let us know if you are still having any concerns or facing challenges so that our Team can assist further.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
In the meantime, we can confirm that our Hosting Support Team have indicated that they had a discussion with you yesterday, following your response.
Please kindly respond to your latest Support Ticket to let us know if you are still having any concerns or facing challenges so that our Team can assist further.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team
1-grid's reply21 Aug 2025, 11:50
Official
Hi Shane,
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
In the meantime, we can confirm that our Hosting Support Team have indicated that they had a discussion with you yesterday, following your response.
Please kindly respond to your latest Support Ticket to let us know if you are still having any concerns or facing challenges so that our Team can assist further.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
In the meantime, we can confirm that our Hosting Support Team have indicated that they had a discussion with you yesterday, following your response.
Please kindly respond to your latest Support Ticket to let us know if you are still having any concerns or facing challenges so that our Team can assist further.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team