What support?

So after requesting assistance with a website on 19 May I received a replyon the 21st asking to upload the website to Plesk. This took some time but was done by the 22nd. I informed them that it was done. On the 24th I asked for an update which I did not get.On the 26th I asked if they are going to assist or not as it has been 4 days without an update. My ticket was responded to 30 minutes later and all it stated was they have increased workload and asked if I still needed assistance. I responded 2 hours later when I got home and got a reply that the ticket has been closed and a new ticket has been created. On the 27th I was asked to provide them access to my profile which I did. I followed up on the 28th with no response. I asked again 9am today on the 29th and now at 19:54, still nothing. 2 replies in 10 days without really giving me any update on the ticket or tellig me to go it myself as they can't/won't assist. Will move my domains to Afrihost tomorrow.