SS
Salang S

1 reviews | Active since Nov 2020

21 Oct 2025, 08:42

Website Still Not Live and Email Service Still Unavailable

I am extremely disappointed with 1Grid’s lack of response to my previous complaint. It has been several days since I published my website, yet it’s still not live. In addition, the basic email package I paid for remains inaccessible.

What’s worse is that my initial complaint was completely ignored, no feedback, no update, and no resolution. This level of service is unacceptable for a company that claims to offer reliable web hosting.

I expect urgent action and clear communication to resolve both the website publishing and email service issues immediately.

0
Replies (3)
1-grid
1-grid's reply21 Oct 2025, 09:34
Official
Hi Salang,

We’re really sorry about the delay in resolving your issue. Thank you for reaching out and sharing your concerns.
A senior member of our team will be in touch shortly to discuss this further and provide the support you need. 

Kind regards, 
The 1-grid Team 
SS
Salang S's update21 Oct 2025, 10:22
Reviewer Update
Thanks.
1-grid
1-grid's reply21 Oct 2025, 10:29
Official
You're welcome.
Please reach out if you require any additional assistance.