JS
John S
1 reviews | Active since Jul 2020
27 Dec 2025, 06:37
Website keeps disappearing
We have hosting with them, in less than a year our site has disappeared twice, sometimes for weeks at a time, we open a ticket and inform them they get it going again but I mean this shouldn't be happening,
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
29 Dec 2025, 11:08Hi John, We’re really sorry to hear about your experience. Thank you for sharing your concerns, it gives us the chance to learn and improve. We see that the issue with your website has been resolved by our support team.
If you require additional assistance, then please reach out.Kind regards,
The 1-grid Team
If you require additional assistance, then please reach out.Kind regards,
The 1-grid Team
Best regards,
1-grid's reply29 Dec 2025, 11:08
Official
Hi John, We’re really sorry to hear about your experience. Thank you for sharing your concerns, it gives us the chance to learn and improve. We see that the issue with your website has been resolved by our support team.
If you require additional assistance, then please reach out.Kind regards,
The 1-grid Team
If you require additional assistance, then please reach out.Kind regards,
The 1-grid Team
Best regards,
JS
John S's updateReviewer Update
29 Dec 2025, 18:19 Hi,Thanks for confirming that everything is back online.
However, I want to be clear about the underlying issue. The service didn’t just experience a brief outage — it was offline with no notifications for weeks. This is also not the first occurrence. As a result, we’ve lost traffic, credibility, and client trust during that period.
While the site is live again now, the cost to us doesn’t disappear when uptime is restored. We still absorb the impact through lost enquiries, disrupted email communication, and reputational damage.
We continue to pay 1Grid a full hosting fee for reliable website and email hosting, but unfortunately the service has proven too unreliable.
If this had happened once, it would be understandable. But having multiple incidents within less than a year points to a concerning pattern.
Regards,
Juan
However, I want to be clear about the underlying issue. The service didn’t just experience a brief outage — it was offline with no notifications for weeks. This is also not the first occurrence. As a result, we’ve lost traffic, credibility, and client trust during that period.
While the site is live again now, the cost to us doesn’t disappear when uptime is restored. We still absorb the impact through lost enquiries, disrupted email communication, and reputational damage.
We continue to pay 1Grid a full hosting fee for reliable website and email hosting, but unfortunately the service has proven too unreliable.
If this had happened once, it would be understandable. But having multiple incidents within less than a year points to a concerning pattern.
Regards,
Juan
JS
John S's update29 Dec 2025, 18:19
Reviewer Update
Hi,Thanks for confirming that everything is back online.
However, I want to be clear about the underlying issue. The service didn’t just experience a brief outage — it was offline with no notifications for weeks. This is also not the first occurrence. As a result, we’ve lost traffic, credibility, and client trust during that period.
While the site is live again now, the cost to us doesn’t disappear when uptime is restored. We still absorb the impact through lost enquiries, disrupted email communication, and reputational damage.
We continue to pay 1Grid a full hosting fee for reliable website and email hosting, but unfortunately the service has proven too unreliable.
If this had happened once, it would be understandable. But having multiple incidents within less than a year points to a concerning pattern.
Regards,
Juan
However, I want to be clear about the underlying issue. The service didn’t just experience a brief outage — it was offline with no notifications for weeks. This is also not the first occurrence. As a result, we’ve lost traffic, credibility, and client trust during that period.
While the site is live again now, the cost to us doesn’t disappear when uptime is restored. We still absorb the impact through lost enquiries, disrupted email communication, and reputational damage.
We continue to pay 1Grid a full hosting fee for reliable website and email hosting, but unfortunately the service has proven too unreliable.
If this had happened once, it would be understandable. But having multiple incidents within less than a year points to a concerning pattern.
Regards,
Juan
1-grid's replyOfficial
30 Dec 2025, 09:00Hi John,
Once again, thank you for the excellent feedback.
We understand that reliability is of paramount importance and, we can assure you that we are taking every measure to ensure that our services are optimized and consistent.
Thank you for being a great customer.
Kind regards,
The 1-grid Team
Once again, thank you for the excellent feedback.
We understand that reliability is of paramount importance and, we can assure you that we are taking every measure to ensure that our services are optimized and consistent.
Thank you for being a great customer.
Kind regards,
The 1-grid Team
Best regards,
1-grid's reply30 Dec 2025, 09:00
Official
Hi John,
Once again, thank you for the excellent feedback.
We understand that reliability is of paramount importance and, we can assure you that we are taking every measure to ensure that our services are optimized and consistent.
Thank you for being a great customer.
Kind regards,
The 1-grid Team
Once again, thank you for the excellent feedback.
We understand that reliability is of paramount importance and, we can assure you that we are taking every measure to ensure that our services are optimized and consistent.
Thank you for being a great customer.
Kind regards,
The 1-grid Team
Best regards,