JO
Jean-Jacques Onyumbe
1 reviews | Active since Feb 2018
23 Sept 2020, 14:46
WEBSITE HAS BEEN HACKED SINCE YESTERDAY !
Hellopeter should have a 0 star for things like these! 1 star is too much considering this drama!
I called in yesterday around 2:30 PM (MY CLIENT CODE 104898) reporting our website being HACKED. Your support agent (pity I never took down his name) put me on hold indefinitely. My airtime depleted, nobody bothered calling back.
I logged a ticket 913419 requesting for this matter to be resolved. STILL NOTHING. Nobody seems to notice that their servers are HACKED.
A RESPONSE FROM A MANAGER IS NEEDED RIGHT NOW.
OUR WEBSITE HAS BEEN HACKED SINCE YESTERDAY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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1-grid's replyOfficial
23 Sept 2020, 14:54Good Afternoon Jean-Jacques,
Thank you for raising your concerns and providing this detailed feedback.
I’m really sorry to hear that you are going through this frustrating experience, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate this to my team to investigate for you.
Sincerely,Tara
Thank you for raising your concerns and providing this detailed feedback.
I’m really sorry to hear that you are going through this frustrating experience, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate this to my team to investigate for you.
Sincerely,Tara
1-grid's reply23 Sept 2020, 14:54
Official
Good Afternoon Jean-Jacques,
Thank you for raising your concerns and providing this detailed feedback.
I’m really sorry to hear that you are going through this frustrating experience, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate this to my team to investigate for you.
Sincerely,Tara
Thank you for raising your concerns and providing this detailed feedback.
I’m really sorry to hear that you are going through this frustrating experience, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate this to my team to investigate for you.
Sincerely,Tara