ME
Marius E
1 reviews | Active since Oct 2025
15 Oct 2025, 22:26
Website down unable to recover.
My ticket (#***) was raised 17 Sep and still today 15 Oct, no solution for my problem. I am unable to make any changes or updates to my web site anymore, at the moment my website is not even running due to the problem. Worst customer service experience so far. One star is too much.
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Replies (1)
1-grid's replyOfficial
16 Oct 2025, 09:05Hi Marius,
We’re really sorry to hear about your experience.
Thank you for sharing your concerns, it gives us the chance to make things right.
We've looked into your issue and have arranged for a senior member of our team to reach out to you shortly to discuss this further and provide the support you need.
Kind regards,
The 1-grid Team
We’re really sorry to hear about your experience.
Thank you for sharing your concerns, it gives us the chance to make things right.
We've looked into your issue and have arranged for a senior member of our team to reach out to you shortly to discuss this further and provide the support you need.
Kind regards,
The 1-grid Team
1-grid's reply16 Oct 2025, 09:05
Official
Hi Marius,
We’re really sorry to hear about your experience.
Thank you for sharing your concerns, it gives us the chance to make things right.
We've looked into your issue and have arranged for a senior member of our team to reach out to you shortly to discuss this further and provide the support you need.
Kind regards,
The 1-grid Team
We’re really sorry to hear about your experience.
Thank you for sharing your concerns, it gives us the chance to make things right.
We've looked into your issue and have arranged for a senior member of our team to reach out to you shortly to discuss this further and provide the support you need.
Kind regards,
The 1-grid Team