JH
Jacques H
1 reviews | Active since Nov 2014
29 Jul 2020, 16:35
Website down 5 days. No assistance
Service? 5 days now, website down, hours on hold, dropped calls. Yet no one makes contact with you. Support mails immediately blame you as a client and close the ticket. Take days before any response is received. Welcome to 1-grid. Money, money, money.
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1-grid's replyOfficial
29 Jul 2020, 16:38Good Afternoon Jacques,
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID along with the ticket number you previously logged - I will escalate this to my team to investigate for you.
Sincerely,
Tara
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID along with the ticket number you previously logged - I will escalate this to my team to investigate for you.
Sincerely,
Tara
1-grid's reply29 Jul 2020, 16:38
Official
Good Afternoon Jacques,
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID along with the ticket number you previously logged - I will escalate this to my team to investigate for you.
Sincerely,
Tara
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID along with the ticket number you previously logged - I will escalate this to my team to investigate for you.
Sincerely,
Tara