KP
Kamuzu P
1 reviews | Active since May 2025
28 May 2025, 19:51
Warnings to suspend our Account after paying
To who it may concern, I refer to seroius warnings send to us about suspending our your subscription. We all paid for R250 for April and May, and your consultant corrected our ACCOUNT REFERENCE to balance our billing record, 2 days later, you requested for R53 of which i paid. I feel harrased, what is so difficult to call me so that we can resolve this using my proof of payments.
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1-grid's replyOfficial
31 May 2025, 10:08Hi Kamudzu,
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with the billing on your account, and our support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We asked our Billing Team to investigate your concerns further, and provided them with the related Support Ticket Numbers as well via our escalation at the time of your review.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with the billing on your account, and our support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We asked our Billing Team to investigate your concerns further, and provided them with the related Support Ticket Numbers as well via our escalation at the time of your review.
Warmest regards,
The 1-grid Team
1-grid's reply31 May 2025, 10:08
Official
Hi Kamudzu,
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with the billing on your account, and our support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We asked our Billing Team to investigate your concerns further, and provided them with the related Support Ticket Numbers as well via our escalation at the time of your review.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with the billing on your account, and our support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We asked our Billing Team to investigate your concerns further, and provided them with the related Support Ticket Numbers as well via our escalation at the time of your review.
Warmest regards,
The 1-grid Team