kB
koen B
1 reviews | Active since Dec 2011
18 Jun 2020, 14:59
very bad support
Ghastly Support. Email authentication has change on their side and when ever I call they cut me off. And you have to call cause emailing them get no where.
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
18 Jun 2020, 15:06Hi Koen,
Thank you for bringing this to our attention, we would like to sincerely apologise for the experience you had.
Please give us the opportunity to investigate your above concerns to identify how we can best resolve your issue today.
I am going to escalate your comments along with the details listed in your HelloProfile profile to senior management to investigate.
Sincerely,
Tara
Thank you for bringing this to our attention, we would like to sincerely apologise for the experience you had.
Please give us the opportunity to investigate your above concerns to identify how we can best resolve your issue today.
I am going to escalate your comments along with the details listed in your HelloProfile profile to senior management to investigate.
Sincerely,
Tara
1-grid's reply18 Jun 2020, 15:06
Official
Hi Koen,
Thank you for bringing this to our attention, we would like to sincerely apologise for the experience you had.
Please give us the opportunity to investigate your above concerns to identify how we can best resolve your issue today.
I am going to escalate your comments along with the details listed in your HelloProfile profile to senior management to investigate.
Sincerely,
Tara
Thank you for bringing this to our attention, we would like to sincerely apologise for the experience you had.
Please give us the opportunity to investigate your above concerns to identify how we can best resolve your issue today.
I am going to escalate your comments along with the details listed in your HelloProfile profile to senior management to investigate.
Sincerely,
Tara
kB
koen B's updateReviewer Update
19 Jun 2020, 13:37It took time and lots of phone call (most been cut off) But Geffin helped out so much once he was put on the support ticket.
kB
koen B's update19 Jun 2020, 13:37
Reviewer Update
It took time and lots of phone call (most been cut off) But Geffin helped out so much once he was put on the support ticket.
1-grid's replyOfficial
19 Jun 2020, 13:42Hi Koen,
We're glad to hear that you were happy with our level of service today and appreciate the feedback around your interactions with Geffin, we will certainly pass this onto the rest of our team too.
We look forward to serving you again and would like to thank you for continuous support.
Sincerely,
Tara
We're glad to hear that you were happy with our level of service today and appreciate the feedback around your interactions with Geffin, we will certainly pass this onto the rest of our team too.
We look forward to serving you again and would like to thank you for continuous support.
Sincerely,
Tara
1-grid's reply19 Jun 2020, 13:42
Official
Hi Koen,
We're glad to hear that you were happy with our level of service today and appreciate the feedback around your interactions with Geffin, we will certainly pass this onto the rest of our team too.
We look forward to serving you again and would like to thank you for continuous support.
Sincerely,
Tara
We're glad to hear that you were happy with our level of service today and appreciate the feedback around your interactions with Geffin, we will certainly pass this onto the rest of our team too.
We look forward to serving you again and would like to thank you for continuous support.
Sincerely,
Tara