Utterly Useless Online Support

I checked out their .net hosting packages and needed further information. I contacted I-Grid via their *** email on 2021/01/29 and got an email response with a link to a ticket that I could not access because I was not registered as a customer. On 2021/02/03 I got an email stating that they are marking the ticket as resolved due to inactivity. I responded to the email pointing out my inability to access the ticket. Gustave Katembwe responded with an email instructing me to check out their .net hosting packages (with a link to their web site) and not to hesitate to call them if I needed further assistance. The response is of course condescending and the exercise an utterly useless one for the both of us.