AN
Andrew N
1 reviews | Active since Nov 2012
30 Apr 2025, 12:55
Useless Company, go to Afrihost
Dont bother with these oaks. Service is non existent. No one even answer your request or ticket after weeks. Clients site is down and they just ignore you. Used to be good but utterly useless now. Rather go to Afrihost. Their service is impeccable. You get help within minutes.
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
30 Apr 2025, 13:46Hi Andrew,
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and have escalated a request to our Support Team to reach out to you to address your concerns further with you.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and have escalated a request to our Support Team to reach out to you to address your concerns further with you.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
1-grid's reply30 Apr 2025, 13:46
Official
Hi Andrew,
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and have escalated a request to our Support Team to reach out to you to address your concerns further with you.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and have escalated a request to our Support Team to reach out to you to address your concerns further with you.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
AN
Andrew N's updateReviewer Update
30 Apr 2025, 13:48You've sent this b*ll**** response to me 5 times already.
AN
Andrew N's update30 Apr 2025, 13:48
Reviewer Update
You've sent this b*ll**** response to me 5 times already.
1-grid's replyOfficial
03 May 2025, 10:43Hi Andrew,
Thank you for your reply, and our apologies for the delay.
We're sorry to hear that you have received this type of response multiple times. This was not intended, and we do apologise the frustration this may have caused.
We are investigating this so that it can be addressed accordingly to prevent it from happening again in the future.
Warmest regards,
The 1-grid Team
Thank you for your reply, and our apologies for the delay.
We're sorry to hear that you have received this type of response multiple times. This was not intended, and we do apologise the frustration this may have caused.
We are investigating this so that it can be addressed accordingly to prevent it from happening again in the future.
Warmest regards,
The 1-grid Team
1-grid's reply03 May 2025, 10:43
Official
Hi Andrew,
Thank you for your reply, and our apologies for the delay.
We're sorry to hear that you have received this type of response multiple times. This was not intended, and we do apologise the frustration this may have caused.
We are investigating this so that it can be addressed accordingly to prevent it from happening again in the future.
Warmest regards,
The 1-grid Team
Thank you for your reply, and our apologies for the delay.
We're sorry to hear that you have received this type of response multiple times. This was not intended, and we do apologise the frustration this may have caused.
We are investigating this so that it can be addressed accordingly to prevent it from happening again in the future.
Warmest regards,
The 1-grid Team