Used to be OK, now, rather stay away

I don't even know where to start with these guys. I have been with 1-grid since they were Serv hosting, then Gridhost, and now 1-grid. Since they became 1-grid, it is almost as though their entire back-office operations has malfunctioned.

I have had endless issues with them from incorrect billing to domain names and services I have not purchased or requested from them, but they will do it anyway. It doesn't seem to matter what I say in these emails and tickets to them any longer as they do whatever they like anyway. You have to go to great lengths to explain yourself and each time a new person will pick up the ticket and you have to do the same again. Even after doing this, they still misinterpret what you need and do their own thing. I have been struggling with them to fix an issue since last year. In my view, it was a simple matter. I have a domain with them lets call it Domain A which I pay monthly. I purchase Domain B which I pay for 12 months in advance. A few weeks after setting up Domain B, and setting up a coming soon page, suddenly Domain B is missing. In my account, I can see that the Monthly services and the Annual services were somehow both moved to Domain A. Keeping calm, I log a ticket asking them to correct it. The person responding politely cancels my 12-month sub, while there are still 11 months remaining and registers a new monthly Sub for Domain B which they billed me for. This issue has been going on since 8/10/2019, I have logged multiple tickets with them, and sent multiple emails and each time the tickets get closed arbitrarily, or they proactively assume that I must be mad and take some out of the box action which I don't request. It's like they read the ticket and said to themselves "Oh look another idiot, he must want this, here I have requested this service for you sir, please pay this invoice" Not only have I lost time, with regards to the service that I have paid for and didn't get, all these emails and tickets I have to log with them, I have also lost money due to their incorrect resolutions to these tickets by billing me for things I don't ask for. They don't read what you are saying and respond to that, they seem to respond to what they think you must be trying to say or implying. It is so frustrating and disheartening to deal with them, I have no idea how they have become this bad?

It honestly feels like you are dealing with a toddler who just doesn't understand anything you are saying and the sad part is, I have never experienced this with them before. It has become consistently and predictably bad since they became 1-grid. When I think of them now, I honestly just start to feel sick in the stomach. I have asked in numerous tickets for someone senior to help, but instead, they just keep ignoring the issue.

If I can give anyone advice reading this, they are probably fine if you want to host 1 site with them, but it cannot be something important. Only personal blogs or something you can afford to lose. If you are planning on using them for business, then I would say expect to lose a lot of money in silly mistakes from them. I have lost faith in them now officially, I don't even expect the matter to be resolved after posting this.