Unresolved Server Error and Poor Customer Support from 1-Grid

I am extremely frustrated with the level of service I have received from 1-Grid regarding my email hosting. A weeks ago, I created a new email account, but I was unable to set it up due to a server error. I immediately raised a support ticket and also contacted 1-Grid telephonically for assistance. The first consultant I spoke to, Sfundo, placed me on hold while he “checked with someone” and eventually dropped the call without resolving the issue. I called again, and unfortunately experienced the same poor service — I was placed on hold and the call was dropped again without any assistance. Following this, I resorted to email communication to resolve the issue. Over the past week, I have been repeatedly asked to provide information such as screenshots and server details — all of which I promptly submitted. Despite providing everything requested, there has been no resolution. Today — a full week later — I received feedback stating that they have identified it as a server error, which is exactly what I have been reporting from the beginning. To date, the issue remains unresolved. This has now directly impacted my business operations, as my new employee who started a week ago still does not have a working email account. I am extremely disappointed by the inefficiency, lack of urgency, and poor customer service displayed by 1-Grid. This matter should have been resolved promptly, especially given that it is clearly a server-side issue.