OK
Olu K
1 reviews | Active since Nov 2018
04 Jun 2025, 18:08
unreliable service
the service is un reliable - every month I have the same problem where I cant log into my account , back end . there is always something wrong
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
05 Jun 2025, 09:15Hi Olu,
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with logging into your account, and our support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
Following our escalation to our Support Team to call you to address your concerns, they have not been able to reach you on either of the contact numbers we have listed for you.
In the meantime, they have sent you a follow-up email as we would really like to help you.
Please feel free to provide an alternative time for us to try and reach you again and we will have our Support Team do so as soon as possible.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with logging into your account, and our support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
Following our escalation to our Support Team to call you to address your concerns, they have not been able to reach you on either of the contact numbers we have listed for you.
In the meantime, they have sent you a follow-up email as we would really like to help you.
Please feel free to provide an alternative time for us to try and reach you again and we will have our Support Team do so as soon as possible.
Warmest regards,
The 1-grid Team
1-grid's reply05 Jun 2025, 09:15
Official
Hi Olu,
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with logging into your account, and our support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
Following our escalation to our Support Team to call you to address your concerns, they have not been able to reach you on either of the contact numbers we have listed for you.
In the meantime, they have sent you a follow-up email as we would really like to help you.
Please feel free to provide an alternative time for us to try and reach you again and we will have our Support Team do so as soon as possible.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with logging into your account, and our support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
Following our escalation to our Support Team to call you to address your concerns, they have not been able to reach you on either of the contact numbers we have listed for you.
In the meantime, they have sent you a follow-up email as we would really like to help you.
Please feel free to provide an alternative time for us to try and reach you again and we will have our Support Team do so as soon as possible.
Warmest regards,
The 1-grid Team
OK
Olu K's updateReviewer Update
05 Jun 2025, 09:43The phone rang and when I got to it went off. I called immediately and I am still holding and listening to music 45min later
OK
Olu K's update05 Jun 2025, 09:43
Reviewer Update
The phone rang and when I got to it went off. I called immediately and I am still holding and listening to music 45min later
1-grid's replyOfficial
05 Jun 2025, 12:16Hi Olu,
Thank you for your response, and we're really sorry for the delay today in reaching our Support Team while we experienced an influx of contacts.
Following our conversation with you over the phone, we wanted to confirm that we have escalated a request to the relevant Team to investigate the challenges regarding accessing your website, and are awaiting feedback from them.
We will monitor for feedback and will ensure that a Progress Update is provided to you via our Support Team as soon as one becomes available.
In the meantime, we appreciate the opportunity to assist in getting this investigated and to work towards a resolution for you.
Warmest regards,
The 1-grid Team
Thank you for your response, and we're really sorry for the delay today in reaching our Support Team while we experienced an influx of contacts.
Following our conversation with you over the phone, we wanted to confirm that we have escalated a request to the relevant Team to investigate the challenges regarding accessing your website, and are awaiting feedback from them.
We will monitor for feedback and will ensure that a Progress Update is provided to you via our Support Team as soon as one becomes available.
In the meantime, we appreciate the opportunity to assist in getting this investigated and to work towards a resolution for you.
Warmest regards,
The 1-grid Team
1-grid's reply05 Jun 2025, 12:16
Official
Hi Olu,
Thank you for your response, and we're really sorry for the delay today in reaching our Support Team while we experienced an influx of contacts.
Following our conversation with you over the phone, we wanted to confirm that we have escalated a request to the relevant Team to investigate the challenges regarding accessing your website, and are awaiting feedback from them.
We will monitor for feedback and will ensure that a Progress Update is provided to you via our Support Team as soon as one becomes available.
In the meantime, we appreciate the opportunity to assist in getting this investigated and to work towards a resolution for you.
Warmest regards,
The 1-grid Team
Thank you for your response, and we're really sorry for the delay today in reaching our Support Team while we experienced an influx of contacts.
Following our conversation with you over the phone, we wanted to confirm that we have escalated a request to the relevant Team to investigate the challenges regarding accessing your website, and are awaiting feedback from them.
We will monitor for feedback and will ensure that a Progress Update is provided to you via our Support Team as soon as one becomes available.
In the meantime, we appreciate the opportunity to assist in getting this investigated and to work towards a resolution for you.
Warmest regards,
The 1-grid Team