Unreliable Service and Poor Support – Longstanding Email Issues Impacting Business Operations

As a long-standing customer of 1-grid, we are utterly frustrated and disappointed with the level of service we’ve received, particularly regarding our email hosting. Our emails have been completely down since the 14th of October, and as of today, the 18th, the issue remains unresolved. This has severely impacted our ability to conduct business, leading to both financial and reputational damage.

Despite numerous attempts to reach your support team via telephone, we have been met with silence. To make matters worse, the support ticket we opened does not even appear online, and updates are being sent to our emails—which we are unable to receive due to the outage!

This is not the first time we’ve faced serious issues with your service. Earlier this year, we encountered a similar problem when majority of our staff members lost emails dating as far back as March 2021, and it took over two weeks to resolve.

The lack of responsiveness and inefficiency in resolving these critical issues is unacceptable. If this is not rectified immediately, we will have no choice but to escalate the matter to the press and consider taking legal action.

We need this issue be addressed as a matter of urgency.