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Paula M
1 reviews | Active since Oct 2025
01 Dec 2025, 13:46
Unreachable
Unreachable. I cannot get anything resolved in a reasonable time
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Replies (1)
1-grid's replyOfficial
01 Dec 2025, 13:58Hi Paula,Thank you for sharing your feedback with us. We're really sorry to learn that you’ve been feeling unable to reach us or get your issue resolved quickly. That’s not the experience we want for you.
We’ve reviewed your recent interaction with us, and we can see that you last connected with our team just under two hours ago. An agent is currently working on your ticket.
One of our senior team members will also be giving you a call shortly to better understand your concerns around reaching us.
We appreciate you raising this, and we’re committed to getting things back on track. If there’s anything you’d like to add in the meantime, please feel free to reply to the ongoing ticket, we’re here and ready to help.
Kind regards,
The 1-grid Team
We’ve reviewed your recent interaction with us, and we can see that you last connected with our team just under two hours ago. An agent is currently working on your ticket.
One of our senior team members will also be giving you a call shortly to better understand your concerns around reaching us.
We appreciate you raising this, and we’re committed to getting things back on track. If there’s anything you’d like to add in the meantime, please feel free to reply to the ongoing ticket, we’re here and ready to help.
Kind regards,
The 1-grid Team
1-grid's reply01 Dec 2025, 13:58
Official
Hi Paula,Thank you for sharing your feedback with us. We're really sorry to learn that you’ve been feeling unable to reach us or get your issue resolved quickly. That’s not the experience we want for you.
We’ve reviewed your recent interaction with us, and we can see that you last connected with our team just under two hours ago. An agent is currently working on your ticket.
One of our senior team members will also be giving you a call shortly to better understand your concerns around reaching us.
We appreciate you raising this, and we’re committed to getting things back on track. If there’s anything you’d like to add in the meantime, please feel free to reply to the ongoing ticket, we’re here and ready to help.
Kind regards,
The 1-grid Team
We’ve reviewed your recent interaction with us, and we can see that you last connected with our team just under two hours ago. An agent is currently working on your ticket.
One of our senior team members will also be giving you a call shortly to better understand your concerns around reaching us.
We appreciate you raising this, and we’re committed to getting things back on track. If there’s anything you’d like to add in the meantime, please feel free to reply to the ongoing ticket, we’re here and ready to help.
Kind regards,
The 1-grid Team