Unhappy !!

Item: 1-grid
Rating: 1
Author: Deborah N

Very unhappy with 1-grid. Website went down including emails. It’s been almost a week now to get my emails to work despite 4 emails and numerous phone calls which left me holding on for support for 20 minutes. We cannot access our back end to make changes on our site either.

Helpful (0)

Replies (1)

1-grid's replyOfficial

19 Feb 2026, 09:29

Hi Deborah,

Please accept our apologies for the delay and be assured that we’re committed to getting this resolved as soon as possible.

We’ll ensure that your resolution is immediately prioritized and arranged for a senior member of our support team to call you back shortly.

Kind regards,

The 1-grid Team

1-grid's reply19 Feb 2026, 09:29

Official

Hi Deborah,

Please accept our apologies for the delay and be assured that we’re committed to getting this resolved as soon as possible.

We’ll ensure that your resolution is immediately prioritized and arranged for a senior member of our support team to call you back shortly.

Kind regards,

The 1-grid Team