1 reviews | Active since Sept 2025
Unfair business practise. Dont use 1-Grid
Dear 1-grid Support Team,
I am writing to express my disappointment and concern regarding a recent change to my hosting package. Without any prior consultation or justification, my storage space was reduced from 250 GB to 150 GB.
This reduction has negatively impacted my business operations and feels highly unprofessional, especially considering that my original agreement included 250 GB. To make matters worse, I was informed that to regain the storage space I previously had, I must now upgrade my package and pay more.
This practice comes across as a forced upsell rather than a service improvement. I believe that existing customers should have their original package specifications honored, or at the very least, be provided with a fair and transparent explanation for such a significant downgrade.
I kindly request that you:
Restore my original 250 GB storage allocation under my current plan.
Provide a clear explanation as to why the storage capacity was reduced.
Confirm that my current plan will not be subject to future arbitrary downgrades.
I value reliable service and fair business practices. Please let me know how you intend to resolve this matter promptly.
Kind regards, Cub3 Technologies
We’re really sorry to hear about your experience.
Ethan from our support team has already had a look into your issue and we're available to provide you with on-going support, if necessary.
We truly appreciate your feedback, it helps us improve and continue supporting our customers better.
If you need anything else, don’t hesitate to reach out.
Kind regards,The 1-grid Team
We’re really sorry to hear about your experience.
Ethan from our support team has already had a look into your issue and we're available to provide you with on-going support, if necessary.
We truly appreciate your feedback, it helps us improve and continue supporting our customers better.
If you need anything else, don’t hesitate to reach out.
Kind regards,The 1-grid Team
