1 reviews | Active since Feb 2011
Unauthorised invoicing
We have been clients of gridhost that became 1-grid for more than 10 years and this year we have had the most atrocious service from them. They are totally unreachable. Our business email was not working consistently for almost a month but the final straw has been that they have not been delivering invoices so after been UpToDate with payments for over 10 years, when I logged onto there client service area I saw that I had fallen behind so I paid the 3 months of outstanding bills that I had not received and fallen behind. They then issued a reinstatement invoice for one of our domains, I told them I did not wish to reinstate the domain as it is inactive and was not aware that this would be changed.
Be careful of 1- grid they are not a reliable host and will charge you for services that you do not request. Clearly once you have been a long term client it is not important to them have any client service as they feel that they have you locked in!
Thank you for your feedback, and we're truly sorry to hear about the challenges you’ve faced. We value your long-standing relationship with us and regret any frustration caused.
We understand your concerns regarding invoicing and domain billing. An escalation with our Billing Team has indicated that a discussion was had with them regarding these challenges, and at that time, an arrangement was made with you to discuss your concerns, including an agreement on a reduced redemption fee. We’re sorry if this was not clearly communicated or caused any further frustration.
They will continue to monitor your account for any new Support Requests regarding this so that they can promptly review and respond, since their last email response was sent to you on the 22nd of August 2025 via email.
We take your feedback seriously and are committed to using it to improve both our communication and service delivery.
Warmest Regards,
The 1-grid Team
Thank you for your feedback, and we're truly sorry to hear about the challenges you’ve faced. We value your long-standing relationship with us and regret any frustration caused.
We understand your concerns regarding invoicing and domain billing. An escalation with our Billing Team has indicated that a discussion was had with them regarding these challenges, and at that time, an arrangement was made with you to discuss your concerns, including an agreement on a reduced redemption fee. We’re sorry if this was not clearly communicated or caused any further frustration.
They will continue to monitor your account for any new Support Requests regarding this so that they can promptly review and respond, since their last email response was sent to you on the 22nd of August 2025 via email.
We take your feedback seriously and are committed to using it to improve both our communication and service delivery.
Warmest Regards,
The 1-grid Team