GB
Gerhard B
1 reviews | Active since Jul 2012
14 May 2019, 10:20
Unacceptable service, account suspended while there is credit available
I have credit in my account but my service has been suspended, logged numerous calls to get the issue resolved but not getting any feedback from them.
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Replies (1)
1-grid's replyOfficial
14 May 2019, 14:10Good Afternoon Gerhard,
Thank you for taking the time to send us feedback. We have tried to contact you earlier today. The credit on your account has now been app**** to the invoice and we can confirm that the account is now active.
Our billing team will contact you again to confirm that everything is in order.
We apologise for any inconvenience caused.
Sincerely,
Elsa
Thank you for taking the time to send us feedback. We have tried to contact you earlier today. The credit on your account has now been app**** to the invoice and we can confirm that the account is now active.
Our billing team will contact you again to confirm that everything is in order.
We apologise for any inconvenience caused.
Sincerely,
Elsa
1-grid's reply14 May 2019, 14:10
Official
Good Afternoon Gerhard,
Thank you for taking the time to send us feedback. We have tried to contact you earlier today. The credit on your account has now been app**** to the invoice and we can confirm that the account is now active.
Our billing team will contact you again to confirm that everything is in order.
We apologise for any inconvenience caused.
Sincerely,
Elsa
Thank you for taking the time to send us feedback. We have tried to contact you earlier today. The credit on your account has now been app**** to the invoice and we can confirm that the account is now active.
Our billing team will contact you again to confirm that everything is in order.
We apologise for any inconvenience caused.
Sincerely,
Elsa