Unacceptable service

Our experience with 1-grid has been extremely disappointing. Our web hosting has been down for more than three days, and there appears to be no effective business continuity or disaster recovery capability in place. During this time, we have been unable to reach support, and multiple support tickets have gone unanswered.

The status page acknowledges widespread issues but is only updated about once a day, and the messaging is misleading. It states that the environment is being stabilised, yet our website has not been accessible even once during the past three days — which goes far beyond normal instability.

Based on this experience, we have lost confidence in the platform and will be moving our hosting elsewhere as soon as possible. Businesses rely on hosting providers to maintain reliable infrastructure and transparent communication, and unfortunately that has not been the case here.