MH
Myles H
1 reviews | Active since Jul 2021
18 Mar 2026, 10:56
*****ulent Debit
(1) On 07 October 2025, I requested the cancellation of the autorenewal of a service - this was not done (2) On 13 October 2025, I reminded you that this cancellation had not been done (3) On 11 March 2026, I again reminded you that this had not been done.
You then had the audacity to invoice me for this renewal and debit my account in March 2026 - THAT IS *****.
You need to resolve this immediately
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1-grid's replyOfficial
19 Mar 2026, 09:40Hi Myles
Thank you for reaching out and for providing us with your feedback regarding our service.
We’re truly sorry about your ongoing experience, and we appreciate the opportunity to work towards a resolution with you.
We have escalated your case to a Senior Support Team member who responded to your ticket last night.
Please know that we remain committed to resolving this effectively.
Kind regards,
The 1-grid Team
Thank you for reaching out and for providing us with your feedback regarding our service.
We’re truly sorry about your ongoing experience, and we appreciate the opportunity to work towards a resolution with you.
We have escalated your case to a Senior Support Team member who responded to your ticket last night.
Please know that we remain committed to resolving this effectively.
Kind regards,
The 1-grid Team
1-grid's reply19 Mar 2026, 09:40
Official
Hi Myles
Thank you for reaching out and for providing us with your feedback regarding our service.
We’re truly sorry about your ongoing experience, and we appreciate the opportunity to work towards a resolution with you.
We have escalated your case to a Senior Support Team member who responded to your ticket last night.
Please know that we remain committed to resolving this effectively.
Kind regards,
The 1-grid Team
Thank you for reaching out and for providing us with your feedback regarding our service.
We’re truly sorry about your ongoing experience, and we appreciate the opportunity to work towards a resolution with you.
We have escalated your case to a Senior Support Team member who responded to your ticket last night.
Please know that we remain committed to resolving this effectively.
Kind regards,
The 1-grid Team