Total lack of service trying to aggrevate situation for the customer to cancel the contract as they renegade on original offer to transfer a self build web from one platform to another - unresolved more than a month now.

I have been a client with hosting and I have the self builder package. The current web builder platform was no longer supported and they had no tutorials nor access when I wanted to update and improve my site. I was offered another platform due to this. However I have not requested to go over nor build the website again, but was told I would get support to transfer the site from the one platform to the other and I clearly explained what I wanted to do and how I wanted to improve and change my site on the the original self builder website. I was assured I would be getting assistance to transfer the website currently having over to the new platform and then tutorials and assistance on how to do the improvements. I was assured and I have all the calls recorded and I have all the emails that the option and platform offered will be able to accommodate all the amendments I wanted to do and that it was supported and they had knowledge , tutorials and would offer extra assistance telephonically from there if I am stuck after initial transfer. I understood I had to physically do on my end with their telephonic support to transfer site. Thus I watched the 3 hours long tutorial on it. For the last more than a month my website was first deleted by accident by 1-grid support staff member then the manager Emraam got it back to at least be visible but by that time all info was wrong so this portrays badly on my business now as I cannot fix it. I have had basically no support to transfer the old site over to the new platform. Emraam transferred it to Jo-anne and Jo-anne looked then at what I originally told them I needed before accepting their offer. She got back to me saying I had to do on another "platform" not sure and send a link to hundreds of pages. I was lost and she never followed up nor assisted me in any way. I was totally left in the dark. My router broke and I was two weeks on and off and without internet. I have requested numerous callbacks. Spends days on the phone, wasting thousands of rands on airtime. No luck. She does not call back nor assist nor does Emraam. Now spoken to Akiel. Everytime I have to re-explaine the entire situation and spend hours on the phone trying to get the original offer and any service whatsoever to transfer the site from the one platform to the other. Yes , it is self managed , but I did already build site previously myself and paid for professional seo and now have to move over to their platform not working, but now I was told it is self manage they do not assist. I was also told now that I have to pay an additional $249 to get access to what I confirmed I would be able to do with the new platform. This is the condition and the reason I said yes to transfer over , because I was told I will be assisted , get support and future support as well as I would be able to do myself with tutorials and telephonic support everything I needed ( 12 tabs with drops down , online store , social media plug ins and pop ups, subscriptions and online booking form and more per my email to them. They renegated on the deal originally offered and more than a month later and no support. Now they wash their hands and leave me in the dark. Then the original offer given was changed and taken back then something else documents was send clearly I would need to have to go study hundreds of documents , not user friendly and again no assistance. The 2 managers dealing with it did not bother to call me , offer support , call back , follow-up on the matter nothing. It seems to me that in my case 1-grid purly trying to aggravate the situation as they do not want to assist or want to move away from self builder option. Then they tried to force me to pay per month them a ridiculous fee. I have never in my life experience suck a total lack of customer service. It feels that as a customer they want to get rid of me and to get rid of the self build website option. They offered to build the site and then I have to pay the absorbent monthly fee for it, which is firstly too expensive for my small business , hence the reason I opted years ago to self manage and build which I did originally do. I am not asking them to build a website for free. I am asking to honor the original deal of assisting me to transfer the website from the old site on the old platform to the new platform and agreeing to give me the theme offered which they did offer originally which I was told would accommodate all my needs and with the support originally offered to transfer the site and in future if I am stuck the telephonic support. I was told I would get support to do the rest I required. No being told no support , do it all yourself , transfer yourself without any support to an unknown new system and we no longer give you the system with all plugins and all as originally offered.

Is this the customer service you wish to portray to all your customers out there. None whatsoever and not honoring agreements, stuff the client.

This is unacceptable and I have been trying to contact the general manager of 1-grid without any luck and the staff refuse to put me trough. I do not want to spend hours on the phone begging for support and service which 1 I was offered before agreeing to move over due to their original platform not working , no longer being supported and they no longer having access to back ups and more. I am prepared to do my bit. Can someone please assist me in getting this resolved. I was also told to upload all my files , which I spend hours doing and spending a large amount data on , now seeing it was again deleted. Everyone just says they will get back to me and never does. They are trying very hard to get me fed up and aggravate the situation by renegading on deal and giving no support leaving everything hanging in air and not working in the hope I will just cancel my contract with them.This is not right. I demand them honoring the original agreement offered. I was told the Divi theme would be able to do all I needed. I was not told I would need to pay additionally as was told now. Can senior management and directors please get involved and resolve this mayor issue. It is not my fault yet I have to pay for it and have daily monetary losses due to the current website now being switched , wrong , not being able to update as I need to and all above.