1 reviews | Active since Oct 2017
Time to say goodbye
I signed up for domain hosting with Altonet back in the late 90's, transitioned over to Webafrica and then finally ended up with 1-Grid after the Webafrica split. There have been hiccups along the way, but communication was always very good. Unfortunately, this is no longer the case at 1-Grid. Feedback is about as helpful as something copied from a Lorem Ipsum text generator. A company that cannot engage honestly with customers does not deserve any loyalty in return. It is now finally time to say goodbye to 1-Grid.
The ability to send and receive emails is an integral part of running any business. This year our domains have experienced 5 separate email service disruptions, each taking more than a single working day to resolve.
I see that 1-Grid does respond to complaints posted on Hellopeter. However, repeating what is on the network status page does not help. I have been looking at the server status page since yesterday. What would really be helpful is to get a company representative, not a technical support person, to contact me directly.
After taking the time to write this review, the problem clearly not a technical one. It is a complaint about 1-Grid as an un-reliable service provider.
Thank you for bringing this to our urgent attention. We're really sorry for the inconvenience with the email service being down, and can understand the frustration that you are experiencing. We take these matters very seriously.
We're really sorry that this is negatively impacting you, and please know that our Team is attending to this as a priority.
I will be in contact with you directly via email so that you have my direct contact details, and we'lll be reaching out by phone, to discuss your concerns.
At any time, and in the future, please do not hesitate to reach out to me directly if you are not receiving the support you require or have critical concerns that are not being addressed, and I will be more than happy to get this prioritised for you.
Looking forward to hearing from, and further connecting with you.
Warmest regards,
Natalie from the 1-grid Team
Thank you for bringing this to our urgent attention. We're really sorry for the inconvenience with the email service being down, and can understand the frustration that you are experiencing. We take these matters very seriously.
We're really sorry that this is negatively impacting you, and please know that our Team is attending to this as a priority.
I will be in contact with you directly via email so that you have my direct contact details, and we'lll be reaching out by phone, to discuss your concerns.
At any time, and in the future, please do not hesitate to reach out to me directly if you are not receiving the support you require or have critical concerns that are not being addressed, and I will be more than happy to get this prioritised for you.
Looking forward to hearing from, and further connecting with you.
Warmest regards,
Natalie from the 1-grid Team