PN
Paula N
1 reviews | Active since Sept 2010
29 Sept 2020, 07:39
This company's billing is seriously *****
This company's invoicing practices is seriously dubious!! I have unfortunately transfer around 15 domain to them for hosting. These domains were none overdue at ZARC. As soon as they have landed in this Company's grasp they start billing demanding money 2 months before due date, and they have now also suspended one of my domains that was due only next month. They may have a few good support staff but their billing department is in serious SHAMBLES!!
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Replies (2)
1-grid's replyOfficial
29 Sept 2020, 07:48Good Morning Paula,
Thank you for providing this detailed overview and bringing your concerns to my attention.
I’m really sorry to hear about the issue you are experiencing, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate your review urgently.
Sincerely,Tara
Thank you for providing this detailed overview and bringing your concerns to my attention.
I’m really sorry to hear about the issue you are experiencing, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate your review urgently.
Sincerely,Tara
1-grid's reply29 Sept 2020, 07:48
Official
Good Morning Paula,
Thank you for providing this detailed overview and bringing your concerns to my attention.
I’m really sorry to hear about the issue you are experiencing, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate your review urgently.
Sincerely,Tara
Thank you for providing this detailed overview and bringing your concerns to my attention.
I’m really sorry to hear about the issue you are experiencing, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate your review urgently.
Sincerely,Tara
PN
Paula N's updateReviewer Update
29 Sept 2020, 08:13I seriously need to move everything away from 1-Grid this billing issues is now becoming seriously problematic just yesterday one of your support staff wrote this mail: Hi Paula, Thank you for your email.
Please be advised that we have checked your account and can confirm that the reminder was sent after the invoice, we apologize for this error on our system.
We cab assure you that this will not happen again in the future.Please accept our sincere apologies for the inconvenience caused.Sincerely,Andiswa Mguqulwa1-grid Support Team
Lo and Behold it is happening AGAIN less than 24 hours later!!
Please be advised that we have checked your account and can confirm that the reminder was sent after the invoice, we apologize for this error on our system.
We cab assure you that this will not happen again in the future.Please accept our sincere apologies for the inconvenience caused.Sincerely,Andiswa Mguqulwa1-grid Support Team
Lo and Behold it is happening AGAIN less than 24 hours later!!
PN
Paula N's update29 Sept 2020, 08:13
Reviewer Update
I seriously need to move everything away from 1-Grid this billing issues is now becoming seriously problematic just yesterday one of your support staff wrote this mail: Hi Paula, Thank you for your email.
Please be advised that we have checked your account and can confirm that the reminder was sent after the invoice, we apologize for this error on our system.
We cab assure you that this will not happen again in the future.Please accept our sincere apologies for the inconvenience caused.Sincerely,Andiswa Mguqulwa1-grid Support Team
Lo and Behold it is happening AGAIN less than 24 hours later!!
Please be advised that we have checked your account and can confirm that the reminder was sent after the invoice, we apologize for this error on our system.
We cab assure you that this will not happen again in the future.Please accept our sincere apologies for the inconvenience caused.Sincerely,Andiswa Mguqulwa1-grid Support Team
Lo and Behold it is happening AGAIN less than 24 hours later!!