This Company is worse then a nightmare and is forcing a client in paying 2 accounts by not wanting to let her go.

My heart is aching for my client which has now combined with myself in total tried 15 times to get this company to send the epp code for a domain transferral process which should have automatically been emailed to her as they have either been ignoring all of our requests or having ignored the fact that she has emailed them multiple times to which they are sending her ticket requests but failing to answer her.Ironically they keep telling me that she needs to make the request where they are not sending it to her. They havent only schrewed up the last 3 days of both me and their client which they dont want to let go of but she has started suffering a financial loss due to her website having been gone since saturday as it was not forseen that this company or any company would have taken this approach. During the 5 times she has called them she was totally unable to get through and were at the point where we would have to restart this horrific incident as this company DOES NOT WANT TO LET THE CLIENT WHO HAS ALREADY ACCEPTED THE VOTING TICKET BUT IS STUCK DUE TO HER .com domain requiring a epp code that they dont want to send to her.This is the worst company i have ever been dealing with and they might advertise as being affordable but theres definitely a HUGE catch to that.Think twice before creating a account with these people as you would most likely if its a .com domain definitely regret in doing so.