TM
Thobeka M
1 reviews | Active since Nov 2022
28 Jul 2025, 11:08
Third week - emails not working!
I am so disappointed with the service that I have received. I'm going on my third week; my emails are not working. I have called, created tickets still nothing. now I sent another ticket requesting for my email and website backups still no respond. I would really like my backups so I can move to another company.
Helpful (0)
Replies (5)0
Replies (5)
1-grid's replyOfficial
28 Jul 2025, 11:31Hi Thobeka,
Thank you for your feedback. We are truly sorry about your experiences with your emails and recent Support Tickets.
This is certainly not the experience we want you to have, and we are looking into this.
We have escalated a request for our Team to review and provide you with an update as a priority to address your current challenges.
Please kindly note that in the meantime that our Team did respond to your latest Support Ticket 3 days ago regarding your request for email and website backups, and additional Support Requests are currently pending additional feedback from you, where needed.
Please kindly review the feedback from our Team. In the meantime, rest assured, the escalation has been flagged as high priority, and they should provide a follow-up as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with your emails and recent Support Tickets.
This is certainly not the experience we want you to have, and we are looking into this.
We have escalated a request for our Team to review and provide you with an update as a priority to address your current challenges.
Please kindly note that in the meantime that our Team did respond to your latest Support Ticket 3 days ago regarding your request for email and website backups, and additional Support Requests are currently pending additional feedback from you, where needed.
Please kindly review the feedback from our Team. In the meantime, rest assured, the escalation has been flagged as high priority, and they should provide a follow-up as soon as possible.
Warmest Regards,
The 1-grid Team
Best regards,
1-grid's reply28 Jul 2025, 11:31
Official
Hi Thobeka,
Thank you for your feedback. We are truly sorry about your experiences with your emails and recent Support Tickets.
This is certainly not the experience we want you to have, and we are looking into this.
We have escalated a request for our Team to review and provide you with an update as a priority to address your current challenges.
Please kindly note that in the meantime that our Team did respond to your latest Support Ticket 3 days ago regarding your request for email and website backups, and additional Support Requests are currently pending additional feedback from you, where needed.
Please kindly review the feedback from our Team. In the meantime, rest assured, the escalation has been flagged as high priority, and they should provide a follow-up as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with your emails and recent Support Tickets.
This is certainly not the experience we want you to have, and we are looking into this.
We have escalated a request for our Team to review and provide you with an update as a priority to address your current challenges.
Please kindly note that in the meantime that our Team did respond to your latest Support Ticket 3 days ago regarding your request for email and website backups, and additional Support Requests are currently pending additional feedback from you, where needed.
Please kindly review the feedback from our Team. In the meantime, rest assured, the escalation has been flagged as high priority, and they should provide a follow-up as soon as possible.
Warmest Regards,
The 1-grid Team
Best regards,
TM
Thobeka M's updateReviewer Update
28 Jul 2025, 12:26Your team responds but there has been no action taken! my admin email is still not working! the other emails will not deliver any Gmail accounts.
TM
Thobeka M's update28 Jul 2025, 12:26
Reviewer Update
Your team responds but there has been no action taken! my admin email is still not working! the other emails will not deliver any Gmail accounts.
1-grid's replyOfficial
28 Jul 2025, 13:39Hi Thobeka,
Thank you for the additional feedback. Once again, we apologise for your recent experiences with getting your issues resolved.
We have sent a follow-up escalation from this morning's one with a request to our Support Team to connect with you further regarding your email issues, as well as to provide further clarity regarding your request for email and website backups.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for the additional feedback. Once again, we apologise for your recent experiences with getting your issues resolved.
We have sent a follow-up escalation from this morning's one with a request to our Support Team to connect with you further regarding your email issues, as well as to provide further clarity regarding your request for email and website backups.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
Best regards,
1-grid's reply28 Jul 2025, 13:39
Official
Hi Thobeka,
Thank you for the additional feedback. Once again, we apologise for your recent experiences with getting your issues resolved.
We have sent a follow-up escalation from this morning's one with a request to our Support Team to connect with you further regarding your email issues, as well as to provide further clarity regarding your request for email and website backups.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for the additional feedback. Once again, we apologise for your recent experiences with getting your issues resolved.
We have sent a follow-up escalation from this morning's one with a request to our Support Team to connect with you further regarding your email issues, as well as to provide further clarity regarding your request for email and website backups.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
Best regards,
TM
Thobeka M's updateReviewer Update
28 Jul 2025, 16:37My issues have been resolved, Thank you so much.
Linda called me and we were able to fix all issues, my emails are working perfectly now.
Linda called me and we were able to fix all issues, my emails are working perfectly now.
TM
Thobeka M's update28 Jul 2025, 16:37
Reviewer Update
My issues have been resolved, Thank you so much.
Linda called me and we were able to fix all issues, my emails are working perfectly now.
Linda called me and we were able to fix all issues, my emails are working perfectly now.
1-grid's replyOfficial
29 Jul 2025, 09:57Hi Thobeka,
Thank you feedback, and for letting us know that we have made things right!
This is really great news, and we're sorry again for the experiences you had while trying to get these resolved.
Thank you for being a valued part of our 1-grid family.
Warmest Regards,
The 1-grid Team
Thank you feedback, and for letting us know that we have made things right!
This is really great news, and we're sorry again for the experiences you had while trying to get these resolved.
Thank you for being a valued part of our 1-grid family.
Warmest Regards,
The 1-grid Team
Best regards,
1-grid's reply29 Jul 2025, 09:57
Official
Hi Thobeka,
Thank you feedback, and for letting us know that we have made things right!
This is really great news, and we're sorry again for the experiences you had while trying to get these resolved.
Thank you for being a valued part of our 1-grid family.
Warmest Regards,
The 1-grid Team
Thank you feedback, and for letting us know that we have made things right!
This is really great news, and we're sorry again for the experiences you had while trying to get these resolved.
Thank you for being a valued part of our 1-grid family.
Warmest Regards,
The 1-grid Team
Best regards,