MC
Martin C
1 reviews | Active since Nov 2011
10 Jun 2025, 08:32
They just keep proving they are the worst host.
I am on a VPS package, I thought you had a 99% uptime guarantee.
I have a ticket I sent yesterday as the VPS in the last 48 hours have had critical connectivity errors on systems running on that server, the internet connection just drops. I don't need to explain the impact this is having on businesses hosted on that server. Your support staff has YET to even reply to my ticket.
Your support structure is an absolute joke, at this point I don't think you deserve to host any systems due to the constant phishing attempts in my mailbox just by being a client of 1-grid (how did my details leak?) and the lack of support on systems that clients expect to be up all the time and when it's not your staff don't provide support.
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Replies (3)0
Replies (3)
1-grid's replyOfficial
10 Jun 2025, 10:36Hi Martin,
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding your VPS and our Support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
Our VPS and Dedicated Server Team has responded to your recent Support Ticket, and we have escalated a request for this to be monitored for any further feedback from you, following our response.
Please kindly review our feedback and let us know if this has resolved your issue or if there is anything else we can assist you with. As needed, we will prioritise any further investigations, should we need to do so, once you have responded.
We hope this helps address your immediate concerns. Please know that we will investigate all of your concerns to ensure we do better next time.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding your VPS and our Support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
Our VPS and Dedicated Server Team has responded to your recent Support Ticket, and we have escalated a request for this to be monitored for any further feedback from you, following our response.
Please kindly review our feedback and let us know if this has resolved your issue or if there is anything else we can assist you with. As needed, we will prioritise any further investigations, should we need to do so, once you have responded.
We hope this helps address your immediate concerns. Please know that we will investigate all of your concerns to ensure we do better next time.
Warmest regards,
The 1-grid Team
1-grid's reply10 Jun 2025, 10:36
Official
Hi Martin,
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding your VPS and our Support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
Our VPS and Dedicated Server Team has responded to your recent Support Ticket, and we have escalated a request for this to be monitored for any further feedback from you, following our response.
Please kindly review our feedback and let us know if this has resolved your issue or if there is anything else we can assist you with. As needed, we will prioritise any further investigations, should we need to do so, once you have responded.
We hope this helps address your immediate concerns. Please know that we will investigate all of your concerns to ensure we do better next time.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding multiple ongoing struggles that you have been facing regarding your VPS and our Support.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
Our VPS and Dedicated Server Team has responded to your recent Support Ticket, and we have escalated a request for this to be monitored for any further feedback from you, following our response.
Please kindly review our feedback and let us know if this has resolved your issue or if there is anything else we can assist you with. As needed, we will prioritise any further investigations, should we need to do so, once you have responded.
We hope this helps address your immediate concerns. Please know that we will investigate all of your concerns to ensure we do better next time.
Warmest regards,
The 1-grid Team
MC
Martin C's updateReviewer Update
13 Jun 2025, 08:31The problem with only REACTING to posts like this is that it's too late, are you going to start offering compensation for downtime loss of income and clients? I think you should add that along with the 99% uptime guarantee.
MC
Martin C's update13 Jun 2025, 08:31
Reviewer Update
The problem with only REACTING to posts like this is that it's too late, are you going to start offering compensation for downtime loss of income and clients? I think you should add that along with the 99% uptime guarantee.
1-grid's replyOfficial
13 Jun 2025, 15:58Hi Martin,
Thank you for your reply and your concerns regarding compensation for loss of income and client due to the negative impact on connectivity concerns.
We have escalated a request to our Advanced Technical Support Team regarding this and they have taken heed of your feedback.
They will provide you with an update/feedback once they have collaborated with the appropriate Departments regarding this, as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your reply and your concerns regarding compensation for loss of income and client due to the negative impact on connectivity concerns.
We have escalated a request to our Advanced Technical Support Team regarding this and they have taken heed of your feedback.
They will provide you with an update/feedback once they have collaborated with the appropriate Departments regarding this, as soon as possible.
Warmest Regards,
The 1-grid Team
1-grid's reply13 Jun 2025, 15:58
Official
Hi Martin,
Thank you for your reply and your concerns regarding compensation for loss of income and client due to the negative impact on connectivity concerns.
We have escalated a request to our Advanced Technical Support Team regarding this and they have taken heed of your feedback.
They will provide you with an update/feedback once they have collaborated with the appropriate Departments regarding this, as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your reply and your concerns regarding compensation for loss of income and client due to the negative impact on connectivity concerns.
We have escalated a request to our Advanced Technical Support Team regarding this and they have taken heed of your feedback.
They will provide you with an update/feedback once they have collaborated with the appropriate Departments regarding this, as soon as possible.
Warmest Regards,
The 1-grid Team