LS
Lynette S
1 reviews | Active since Mar 2013
23 May 2025, 08:53
They don't answer support calls. you will hold on the line for over an hour
I urgently need help with ticket ***. I have been trying to call from 8:17am. it is 8:58am now and I am still on hold. pathetic
Helpful (0)
Replies (2)0
Replies (2)
1-grid's replyOfficial
23 May 2025, 09:54Hi Lynette,
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing in relation to your Support Ticket and reaching our Support Team.
This is not the experience we expect you to have, and we apologise for the negative impact on you while we are experiencing an influx of customer contacts at this time.
We have taken your feedback regarding this seriously and have escalated an urgent request for our Support Team to investigate your concerns, and provided them with the related Support Ticket Numbers as well via our escalation.
They should be in contact with you as soon as possible to discuss this further.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing in relation to your Support Ticket and reaching our Support Team.
This is not the experience we expect you to have, and we apologise for the negative impact on you while we are experiencing an influx of customer contacts at this time.
We have taken your feedback regarding this seriously and have escalated an urgent request for our Support Team to investigate your concerns, and provided them with the related Support Ticket Numbers as well via our escalation.
They should be in contact with you as soon as possible to discuss this further.
Warmest regards,
The 1-grid Team
1-grid's reply23 May 2025, 09:54
Official
Hi Lynette,
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing in relation to your Support Ticket and reaching our Support Team.
This is not the experience we expect you to have, and we apologise for the negative impact on you while we are experiencing an influx of customer contacts at this time.
We have taken your feedback regarding this seriously and have escalated an urgent request for our Support Team to investigate your concerns, and provided them with the related Support Ticket Numbers as well via our escalation.
They should be in contact with you as soon as possible to discuss this further.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing in relation to your Support Ticket and reaching our Support Team.
This is not the experience we expect you to have, and we apologise for the negative impact on you while we are experiencing an influx of customer contacts at this time.
We have taken your feedback regarding this seriously and have escalated an urgent request for our Support Team to investigate your concerns, and provided them with the related Support Ticket Numbers as well via our escalation.
They should be in contact with you as soon as possible to discuss this further.
Warmest regards,
The 1-grid Team
1-grid's replyOfficial
23 May 2025, 10:27Hi Lynette,
Our Support Team tried to call you on the number provided but unfortunately, reached voicemail.
They have however, responded to your Support Ticket in an effort to address your concerns raised there further.
Please do keep an eye out for our response, and let us know if there is any further assistance you need. You are welcome to advise us via the ticket on a suitable time to call you again, and we will be happy to do so.
We will monitor your Support Ticket for any feedback from you and ensure that we escalate it further as needed.
Thank you for your feedback once again, and we really hope to get a resolution for you soonest.
Warmest regards,
The 1-grid Team
Our Support Team tried to call you on the number provided but unfortunately, reached voicemail.
They have however, responded to your Support Ticket in an effort to address your concerns raised there further.
Please do keep an eye out for our response, and let us know if there is any further assistance you need. You are welcome to advise us via the ticket on a suitable time to call you again, and we will be happy to do so.
We will monitor your Support Ticket for any feedback from you and ensure that we escalate it further as needed.
Thank you for your feedback once again, and we really hope to get a resolution for you soonest.
Warmest regards,
The 1-grid Team
1-grid's reply23 May 2025, 10:27
Official
Hi Lynette,
Our Support Team tried to call you on the number provided but unfortunately, reached voicemail.
They have however, responded to your Support Ticket in an effort to address your concerns raised there further.
Please do keep an eye out for our response, and let us know if there is any further assistance you need. You are welcome to advise us via the ticket on a suitable time to call you again, and we will be happy to do so.
We will monitor your Support Ticket for any feedback from you and ensure that we escalate it further as needed.
Thank you for your feedback once again, and we really hope to get a resolution for you soonest.
Warmest regards,
The 1-grid Team
Our Support Team tried to call you on the number provided but unfortunately, reached voicemail.
They have however, responded to your Support Ticket in an effort to address your concerns raised there further.
Please do keep an eye out for our response, and let us know if there is any further assistance you need. You are welcome to advise us via the ticket on a suitable time to call you again, and we will be happy to do so.
We will monitor your Support Ticket for any feedback from you and ensure that we escalate it further as needed.
Thank you for your feedback once again, and we really hope to get a resolution for you soonest.
Warmest regards,
The 1-grid Team