CN
Chris N
1 reviews | Active since Feb 2022
28 Jul 2025, 17:25
THE WORST!!! STAY AWAY IF YOU CAN HELP IT.
I have been on the phone for over 2 hours - my own airtime. A simple thing as allocating payment. The whole day was wasted. I am done with this company. I would give you zero if this thing would allow. I am transfering to Go Daddy. After over 2 hours I am told to wait for another one hour to have my services back up. It's now 17:22. I am so done with you guys. Piece of advice, employ more people to meet your demand or watch as we slowly migrate. Expect an email from me requesting my details to switch service providers. Thank you for years of trouble.
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1-grid's replyOfficial
29 Jul 2025, 10:18Hi Chris,
Thank you for your feedback. We are truly sorry about your experiences with getting payments allocated.
This is certainly not the experience we want you to have, and we are looking into this to see what may have gone wrong on our part.
We have escalated a request for our Billing Team to review and provide you with an update as a priority to address your current challenges.
In the meantime, we would like to confirm that your domain was renewed yesterday and your website is currently live.
Rest assured, the escalation has been flagged as high priority, and they should provide a follow-up as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with getting payments allocated.
This is certainly not the experience we want you to have, and we are looking into this to see what may have gone wrong on our part.
We have escalated a request for our Billing Team to review and provide you with an update as a priority to address your current challenges.
In the meantime, we would like to confirm that your domain was renewed yesterday and your website is currently live.
Rest assured, the escalation has been flagged as high priority, and they should provide a follow-up as soon as possible.
Warmest Regards,
The 1-grid Team
1-grid's reply29 Jul 2025, 10:18
Official
Hi Chris,
Thank you for your feedback. We are truly sorry about your experiences with getting payments allocated.
This is certainly not the experience we want you to have, and we are looking into this to see what may have gone wrong on our part.
We have escalated a request for our Billing Team to review and provide you with an update as a priority to address your current challenges.
In the meantime, we would like to confirm that your domain was renewed yesterday and your website is currently live.
Rest assured, the escalation has been flagged as high priority, and they should provide a follow-up as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with getting payments allocated.
This is certainly not the experience we want you to have, and we are looking into this to see what may have gone wrong on our part.
We have escalated a request for our Billing Team to review and provide you with an update as a priority to address your current challenges.
In the meantime, we would like to confirm that your domain was renewed yesterday and your website is currently live.
Rest assured, the escalation has been flagged as high priority, and they should provide a follow-up as soon as possible.
Warmest Regards,
The 1-grid Team