The worst service

I’ve been a 1-grid customer for about 4 or 5 years now, and the communication issues have only gotten worse. Over the past 2 weeks alone, I’ve opened multiple support tickets and tried calling them repeatedly to inquire about upgrading my package with an annual upfront payment and to set up an additional mailbox I’ve already paid for but I’ve received zero response. My tickets remain open and unanswered, and no mailbox has been provisioned.

Every phone call ends the same way: I’m placed on hold for at least 15 minutes, then hit with an automated voicemail apology telling me no agents are available, and the call just drops. This exact scenario has repeated itself so many times, it’s become infuriating rather than just disappointing.

Now that I’ve decided to migrate hosts and cancel all my services, I’m met with the same stonewalling, another ticket opened, another silent void. It’s clear this isn’t a “one-off” problem but a company issue at 1-grid. If you need reliable hosting and most importantly responsive support, look elsewhere. This has been, hands down, the worst website hosting experience I’ve ever had in South Africa.