Terrible Technical assistance

I would strongly advise anyone to avoid this company.

I have been dealing with ongoing technical issues for a long time, despite having multiple domains and properly configured systems. I have tested across different networks, including SD-WAN and Vodacom fibre, and even on different environments. The same problem persists — while my other domains and accounts work perfectly on the same setup.

This clearly shows the issue is on their side. However, instead of properly investigating, support repeatedly falls back on basic service-level excuses without doing real technical troubleshooting.

There is little to no effort to review account history, infrastructure, or previous troubleshooting. Escalations lead nowhere, and meaningful feedback is rare. You are left chasing support for a week with no real progress.

For a company that claims to provide professional hosting and services, this level of support is unacceptable.

If you value your time, business, and peace of mind, I would strongly recommend looking elsewhere.