Terrible Support Service

So I logged a support request ticket 11 days ago, requiring assistance with getting critical business domains setup and pointing to the right places. They responded a day later (good) claiming to have fixed the issue, but when I checked it out the issue still wasn't fixed (bad).

I then logged a follow up ticket the next day explaining that it's still not working and haven't heard back since (very very bad). It's now been 10 days not hearing anything back, all the while I'm losing business because they can't be bothered to help me resolve my domain name issues.